Clinical Intake Manager
2 weeks ago
Manages the day-to-day intake operations from all referral sources. Works collaboratively with Operations and referrers to assure a safe transition to home care. Assists the department in meeting agency goals. Works under general direction.
What We Provide
Referral bonus opportunities
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Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
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Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
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Employer-matched retirement saving funds
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Personal and financial wellness programs
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Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
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Generous tuition reimbursement for qualifying degrees
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Opportunities for professional growth and career advancement
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Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
Provides guidance and support to intake staff in managing the day-to-day operations of assigned intake staff to ensure safe transition of patients into home care services. Assists in the coordination of home care services for complex cases, facilitates problem resolution
Develops staff through individual and team coaching; involves staff in the process of self-development; facilitates regular staff meetings to hear staff updates and concerns; and offers guidance, input and suggestions on best practices.
Ensures quality of intake staff performance is consistent with Agency mission, policies and standards and in compliance with regulatory requirements.
Identifies, develops and implements strategies and actions to improve intake staff performance.
Manages, monitors and audits referral/intake processes to ensure timeliness, accuracy, procedural compliance and transmittal of referrals to appropriate program.
Implements and manages documentation and reporting systems for all referral sources.
Interprets VNS Health policies and procedures for intake staff and referral sources.
Collaborates with Business Development senior management and/or referral sources to identify, develop and implement strategies for improving the efficiency and effectiveness of the intake program.
Collaborates with account management to achieve admissions targets.
Assists in the development of long- and short-range strategies and objectives for intake program.
Implements strategic initiatives with Business Development and Operations teams
Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes, terminates staff and recommends salary actions, as appropriate.
Participates in special projects and performs other duties as assigned.
Qualifications
Licenses and Certifications:
- License and current registration to practice as a registered professional nurse in New York State Required
Education:
- Bachelor's Degree or Master's Degree in Nursing or the equivalent work experience Required
Work Experience:
- Minimum of three years as an Intake clinician or related experience in community health, health care administration, Long-Term Home Health Care Program or discharge planning Required
- Prior experience in management, case management, administration or discharge planning Preferred
- Demonstrated strong interpersonal, customer service and relationship building skills Required
- Basic computer/PC skills Required
- Ability to balance multiple tasks and manage conflicting priorities Required
- Strong attention to detail and follow-up skills Required
Pay Range
USD $98,200.00 - USD $130,800.00 /Yr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
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