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Administrative Assistant
2 months ago
Admin Assistant
Location & Schedule:
This full-time role is based in New York, NY, with a schedule of Monday through Friday between 7:30 am and 6:30 pm. Flex Member Support Specialists support multiple locations within the market, and office locations and schedules are subject to change.
As a Flex Administrative Assistant, you will play a key role in creating an exceptional in-office experience for patients by removing barriers to care. You will act as the first point of contact for patient feedback, manage the look and feel of the office lobby, and support office operations as needed. This role involves working across multiple offices in the market, providing direct support to patients, office managers, and on-site providers.
Key Responsibilities:
- Deliver excellent customer service using a communication framework in all patient interactions, managing patient intake, scheduling, insurance inquiries, and feedback monitoring.
- Perform front desk duties, including check-in/check-out, insurance verification, paperwork preparation, and patient assistance.
- Support team development through active participation in team meetings, problem-solving, and ad hoc tasks.
- Master technology platforms, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to effectively complete daily tasks.
- Perform opening and closing duties, maintaining the office’s appearance and ensuring supplies are stocked.
- Participate in additional responsibilities as assigned by management.
Qualifications:
- Minimum of 1 year of experience in customer or patient-facing roles.
- Strong verbal and written communication skills.
- Experience working in collaborative, diverse, and feedback-driven environments.
- Ability to manage change, think proactively under pressure, and take action on challenges.
- Proficient with computer technology, including typing, internet navigation, and using multiple software systems.
Benefits:
Health and Wellness:
- Paid sabbatical every five years.
- Employee Assistance Program for confidential support with stress, anxiety, financial planning, and legal issues.
- Complimentary memberships for yourself, friends, and family.
- Competitive medical, dental, and vision plans.
- Pre-tax commuter benefits.
- PTO cash-out option for up to 40 accrued hours per year.
- Hourly rate of $22.75 based on a full-time schedule.
Future Protection:
- 401(k) match.
- Credit towards emergency childcare.
- Additional contributions for maternity and paternity leave.
- Paid life insurance and short-term and long-term disability insurance coverage.
Join our team and become an ambassador for patient care, ensuring an outstanding experience in every interaction