Network Operations Center Technician

2 weeks ago


New York, United States Hamilton Barnes Full time

Are you interested in working for a rapidly growing ISP?


The ideal candidate will be eager to get their hands dirty within the Operations working with:

  • A Multi-Vendor Setting
  • A variety of both Residental and Business Customers


Responsibilities

  • Provide escalation support to the Network Operations Center (NOC), resolving network and service issues.
  • Investigate network outages, conduct root cause analysis, and provide recommendations to prevent recurrence.
  • Update network monitoring systems and generate reports on root cause analysis and chronic issues.
  • Maintain technical support documentation, including Method of Procedure (MOP) and Standard Operating Procedures (SOP) for network systems and applications.
  • Manage and monitor all network change activities across the organization, ensuring transparent communication with stakeholders


Required Skills

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in network operations, with expertise in troubleshooting and resolving complex network issues.
  • Proficiency in network monitoring tools and technologies.
  • Communication skills to effectively liaise with internal and external stakeholders.
  • CCNA/JNCIA preferred



If interested, apply with your resume and I'll give you a call



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