Network Operations Center Technician
2 weeks ago
Are you interested in working for a rapidly growing ISP?
The ideal candidate will be eager to get their hands dirty within the Operations working with:
- A Multi-Vendor Setting
- A variety of both Residental and Business Customers
Responsibilities
- Provide escalation support to the Network Operations Center (NOC), resolving network and service issues.
- Investigate network outages, conduct root cause analysis, and provide recommendations to prevent recurrence.
- Update network monitoring systems and generate reports on root cause analysis and chronic issues.
- Maintain technical support documentation, including Method of Procedure (MOP) and Standard Operating Procedures (SOP) for network systems and applications.
- Manage and monitor all network change activities across the organization, ensuring transparent communication with stakeholders
Required Skills
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in network operations, with expertise in troubleshooting and resolving complex network issues.
- Proficiency in network monitoring tools and technologies.
- Communication skills to effectively liaise with internal and external stakeholders.
- CCNA/JNCIA preferred
If interested, apply with your resume and I'll give you a call
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