Community Manager

2 weeks ago

Houston, United States Urban Office Full time

Community Manager, Urban Office


This position requires a proactive, detail-oriented individual with exceptional communication and leasing skills and a passion for fostering community engagement within the Urban Office environment.


Leasing


· Show available space to potential members with expertise of the space.

· Maintain meticulous lead tracking using Yardi Kube (coworking management software).

· Submit weekly detailed reports with property leasing summary.

· Think creatively how to increase tour and lead count, whether it’s through offering deals or engaging the community more.

· Responsively engage with prospective members via Urban Office website chats, calls, and emails.

· Onboard members onto Yardi Kube platform efficiently and ensure new members are set up for billing.


Operations Management


· Oversee day-to-day operations at Houston locations as necessary.

· Facilitate access control card setup for new members, mail personnel, and janitorial staff, while managing card removal and collection from departing members.

· Address maintenance requests submitted through Yardi Kube promptly.

· Maintain cleanliness and functionality of kitchen facilities, including dishwasher operation, restocking kitchen supplies, and replenishing snacks.

· Manage inventory of office essentials such as printer paper, coffee cups, and soap.

· Ensure TVs are operational and tuned to appropriate channels and control Sonos speakers in the space.

· Coordinate conference room reservations for external clients and handle member requests for door signage.


Marketing and Merchandising


· Handle social media postings across Urban Office platforms (Instagram, Facebook, LinkedIn).

· Actively engage with 3rd party marketing team to ensure they understand your evolving needs.

· Monitor and replenish merchandise inventory, brainstorming innovative items to enhance Urban Office branding.


Accounting


· Facilitate rent collection via Yardi Kube.

· Provide detailed receipts and descriptions to Urban Office's accountant for all credit card transactions.

· Forward vendor invoices promptly to Urban Office's accountant.


Member Engagement


· Organize and host monthly member appreciation events, from creating promotional materials to encouraging event attendance.

· Develop partnerships with local businesses and organizations to enhance the overall community experience and provide additional value to members.

· Continuously seek opportunities to enrich the community by introducing new resources and amenities based on member feedback and evolving needs.

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