Community Manager

2 months ago

Houston, United States Christian Church Homes Full time

**Community Manager**
**(Full-time, Non-Exempt, $24.00 - $31.79/hour)**

**Pecan Grove Manor**

**Our Mission**

CCH** **builds and manages quality, affordable housing in caring communities.

**Vision**

To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments

**Our Values**
**Sustainability** - Maintaining our own organizational health and viability and maintaining sustainable communities for our residents

**Integrity** - Striving for reliability and honesty in all that we do and say

**Independence** - Empowering people to age in place with dignity

**CCH Beliefs**
We are more than a home for residents. We are more than a job for employees.

**Job Summary**

We seek a Community Manager to ensure the efficient and safe management of affordable housing properties that are developed and maintained to serve senior citizens. The Community Manager is responsible for overseeing staff and property functions to ensure high-quality, safe housing to residents in a fiscally responsible manner. Maintain positive rapport and communication with residents, Board of Directors, Portfolio Manager, support staff, regulatory agencies, and other community constituents.

**Key Responsibilities**
- Performs standard supervisory functions, including, recruitment, hiring, on-boarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution and allocating staff resources.
- Develop positive working relationships with residents, residents’ relatives, service providers, vendors, contributors, colleagues, and volunteers. Respond calmly, fairly, and professionally to resident complaints, clearly documenting discussions, etc.
- Oversee and participate in activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the property and that enhance the sense of community and the public image of the property.
- Ensure that CCH policies and procedures are implemented to ensure compliance with legal requirements and all administrative agency rules and regulations.
- Manage the day-to-day operations of the property management office, ensuring phones are answered during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensure the office is clean and well organized, and that it and the staff are presentable to the public.
- Conduct and ensure compliant marketing and leasing activities on behalf of the property.
- Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines
- Prioritize and assign work and projects amongst staff; Coordinate service work and monitor preventative maintenance work; Ensure that work schedules are followed.
- Daily ensure physical asset management in accordance with organizational standards. Oversee improvement and major repair work; Identify what work can be performed by staff and what work needs to be completed by outside vendors.
- Prepare for site and other inspections (including REAC, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
- Ensure the successful day-to-day financial management of the property and maintain all necessary financial records and files in good order. Work closely with the Portfolio Manager to develop the site’s annual budget. Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget.
- Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office. Maintain an average 98% occupancy level or better.
- Other duties as assigned.

**Qualifications and Requirements**
- Bachelor's degree (B.A.) from four-year college or university preferred.
- Prior property management experience, preferably in an affordable housing environment.
- Prior experience supervising employees.
- A valid driver’s license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.
- Prior property management experience preferably in an affordable housing environment
- Prior experience supervising employees.
- Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs.
- Prior experience with affordable housing UPCS/REAC Inspections and resident occupied project renovations.
- Proficient with YARDI, Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
- Strong analytical and problem-solving skill

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