Regional Director of Imaging

Regional Director Of ImagingIntelas, a Compass One Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptimeso clinicians can focus on care, not equipment issues. We support nearly 4,500 healthcare sites nationwidefrom large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today's rapidly evolving healthcare environment. Join Intelaswhere your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.Job SummaryThe Regional Imaging Director (RDI) reports to the Regional Vice President and assures leadership, support, and development of the Atlanta region DI service team. The RDI also ensures expert service of diagnostic imaging equipment and client satisfaction including training, mentoring, technical support, monitoring/leading escalations, cost productivity, and building self-service capability to minimize outsourced third-party or OEM solutions. This role is Atlanta based, with limited national travel when needed.Job Duties And ResponsibilitiesFunctions of the job include but are not limited to the following:Demonstrate advanced troubleshooting and technical support capability for multi-modality, multi-OEMs.Engage in service events to optimize uptime, service cost and delivery.Track record for solving problems; ability to handle difficult situations.Maintain effective communication with leadership for service escalations.Monitor service region for service delivery, profitability, and implement improvements.Participate in customer rounding/developing relationshipsFollow-up/ensure ISE's follow up after service events to ensure equipment is operating correctlyRespond expeditiously to service calls to evaluate and rectify valid equipment complaints and concernsDisplay effective customer service, maintain good personal relationships with fellow workers, clinical staff, vendors, manufacturers, and the public.Flexibility to work after hours and weekends when neededParticipate in huddles, meetings, training, and conferences as assignedMentor ISE's to provide accurate and timely recordkeepingLearn, understand, and comply with all government, regulatory, industry, company, and client policies and proceduresAssist with research and orders for repair partsQualificationsEducation: Bachelor's in biomedical engineering or equivalentAdvanced knowledge of DI equipment serviceMilitary experience is a plusExperience: Minimum of ten years DI service experienceExperience leading an effective teamCompetent in three or more imaging modalities, expert in at least oneBenefitsAssociates at Intelas are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ADDisability InsuranceRetirement PlanFlexible Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.