Dispute Resolution Specialist

2 weeks ago

Plano, United States Cornerstone Capital Bank Full time
Description

Cornerstone Capital Bank is a new bank with over $330 million in capital and $2.3 billion in total assets. It arises from the combination of mortgage industry giant Cornerstone Home Lending and community banking standout Roscoe State Bank. You‘ll be on the front end of working for an innovative large community bank that is a leader in mortgage lending and community banking and growing in middle-market commercial and real estate lending.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

We are seeking a detail-oriented and customer-focused Reg E Dispute Specialist to join our financial operations team. The ideal candidate will be responsible for managing and resolving debit card disputes, ACH disputes, mis-posted items, and account adjustments in compliance with Regulation E (Reg E) requirements. This role requires strong analytical skills, a solid understanding of financial regulations, and the ability to deliver exceptional service to customers while ensuring operational efficiency.

What you‘ll do:

Dispute Investigation and Resolution:

  • Investigate and resolve disputes related to debit card transactions, ACH transactions, and mis-posted items in compliance with Reg E guidelines.
  • Accurately process account adjustments to resolve errors or discrepancies.
  • Communicate effectively with customers to gather necessary information and provide updates on dispute status.

Reg E Compliance:

  • Ensure all disputes are handled within mandated timelines and meet all regulatory requirements.
  • Maintain up-to-date knowledge of Regulation E and other relevant financial regulations.
  • Document dispute casework and resolutions in accordance with audit and compliance standards.

Data Analysis and Reporting:

  • Analyze transaction data to identify patterns, anomalies, or fraudulent activities.
  • Prepare and submit regular reports on dispute trends and resolution timelines.

Collaboration:

  • Work closely with internal teams, including fraud prevention, customer service, and operations, to ensure seamless dispute management.
  • Liaise with external networks or financial institutions as needed for dispute resolution.
  • Occasionally perform other Deposit Operational duties as needed.

What you‘ll need to be successful:

Education:

  • High school diploma or equivalent required; bachelor‘s degree in finance, business, or a related field preferred.

Experience:

  • Minimum of 2-3 years of experience in a financial institution or operations role involving debit card disputes, ACH disputes, or similar processes.

Skills:

  • Strong knowledge of Regulation E and its application in financial disputes.
  • Proficiency in handling ACH, debit card transactions, and general ledger adjustments.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and organizational abilities.
  • Exceptional communication and interpersonal skills, with a focus on customer service.
  • Proficiency in financial systems and dispute resolution software.

Key Competencies:

  • Ability to work under pressure and meet tight deadlines.
  • High level of integrity and ability to handle sensitive information with confidentiality.
  • Proactive and self-motivated, with a strong commitment to continuous learning.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus dependent upon position/department.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team And remember, once you‘re part of our Cornerstone family, we‘ll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there‘s something special about working at Cornerstone.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor‘s legal duty to furnish information. 41 CFR 60-1.35(c)

  • Billing Specialist

    3 weeks ago

    plano, United States staffdna® Full time

    We have created the #1 downloaded app for healthcare professionals, allowing them to find, book, and manage their next opportunity in healthcare. At StaffDNA, we believe in creating a workplace that nurtures talent, fosters growth, and champions a positive work culture.Position Overview:As a Billing Specialist, you’ll manage cash receipts, invoicing,...

  • Billing Specialist

    4 weeks ago

    plano, United States staffdna® Full time

    We have created the #1 downloaded app for healthcare professionals, allowing them to find, book, and manage their next opportunity in healthcare. At StaffDNA, we believe in creating a workplace that nurtures talent, fosters growth, and champions a positive work culture.Position Overview:As a Billing Specialist, you’ll manage cash receipts, invoicing,...

  • Billing Specialist

    4 weeks ago

    Plano, United States staffdna® Full time

    We have created the #1 downloaded app for healthcare professionals, allowing them to find, book, and manage their next opportunity in healthcare. At StaffDNA, we believe in creating a workplace that nurtures talent, fosters growth, and champions a positive work culture.Position Overview:As a Billing Specialist, you’ll manage cash receipts, invoicing,...

  • Claim Operator

    4 weeks ago

    Plano, United States Crystal Equation Full time

    Claim Operator Responsibilities: Review new submissions to ensure all required documentation and claim details are included File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report Investigate and process damage claim submissions based on return authorizations and QA reports Communicate...

  • Vice President, Assistant General Counsel Real Estate

    1 month ago

    Plano, United States Public Storage Full time

    Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.We've been recognized as A...

  • Claim Operator

    1 month ago

    Plano, United States Crystal Equation Corporation Full time

    Claim OperatorResponsibilities:Review new submissions to ensure all required documentation and claim details are includedFile and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident reportInvestigate and process damage claim submissions based on return authorizations and QA reportsCommunicate with the...

  • Claim Operator

    1 month ago

    plano, United States Crystal Equation Corporation Full time

    Claim OperatorResponsibilities:Review new submissions to ensure all required documentation and claim details are includedFile and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident reportInvestigate and process damage claim submissions based on return authorizations and QA reportsCommunicate with the...

  • Business Operations Specialist

    4 weeks ago

    plano, United States Transcend Solutions Full time

    Work Title: Business Operations Specialist Work Location: Plano, TXHybrid schedule: Mon-Thurs onsite, Friday WFHTop 3 Essential Skills/Requirements:1. Bilingual:• Advanced in both English & Korean2. Excellent communication skills:• Must be able to write detailed reports & convey message to audience3. Active worker:• Engaged in problem solving vs...

  • Business Operations Specialist

    4 weeks ago

    plano, United States Transcend Solutions Full time

    Work Title: Business Operations Specialist Work Location: Plano, TXHybrid schedule: Mon-Thurs onsite, Friday WFHTop 3 Essential Skills/Requirements:1. Bilingual:• Advanced in both English & Korean2. Excellent communication skills:• Must be able to write detailed reports & convey message to audience3. Active worker:• Engaged in problem solving vs...

  • Business Operations Specialist

    4 weeks ago

    Plano, United States Transcend Solutions Full time

    Work Title: Business Operations Specialist Work Location: Plano, TXHybrid schedule: Mon-Thurs onsite, Friday WFHTop 3 Essential Skills/Requirements:1. Bilingual:• Advanced in both English & Korean2. Excellent communication skills:• Must be able to write detailed reports & convey message to audience3. Active worker:• Engaged in problem solving vs...

  • Production Support Specialist

    4 weeks ago

    plano, United States Tata Consultancy Services Full time

    Job Title: Unix/Shell Scripting, InformaticaLocation: Pennington NJ, Plano TXSalary: 100K-120KExperience: 7+Roles and Responsibilities:The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance.To perform this function, the resource will have...

  • Production Support Specialist

    4 weeks ago

    Plano, United States Tata Consultancy Services Full time

    Job Title: Unix/Shell Scripting, InformaticaLocation: Pennington NJ, Plano TXSalary: 100K-120KExperience: 7+Roles and Responsibilities:The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance.To perform this function, the resource will have...

  • Production Support Specialist

    4 weeks ago

    plano, United States Tata Consultancy Services Full time

    Job Title: Unix/Shell Scripting, InformaticaLocation: Pennington NJ, Plano TXSalary: 100K-120KExperience: 7+Roles and Responsibilities:The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance.To perform this function, the resource will have...

  • Logistics Specialist

    16 hours ago

    Plano, United States Further Enterprise Solutions Full time

      Job Title: Business Professional - Logistics Specialist 5  Duration: 3 months Work Location: 6625 Excellence Way, Plano, TX, USA Job Description: eCommerce Fulfillment Specialist Top skills: Operations Management, eCommerce Fulfillment, Critical Thinking Schedule: Hybrid - On site Mon-Thur Remote - Fri Summary: The main function of a logistics...

  • Logistics Counsel

    2 months ago

    plano, United States Crystal Equation Corporation Full time

    Logistics CounselResponsibilities: Draft, review, and negotiate the full range of legal documents relating to various claims as well as logistics services-related agreements, including warehouse management agreements and transportation agreements for multiple modes of transportationInternal communication with relevant stakeholders and external communication...

  • Logistics Counsel

    1 month ago

    plano, United States Crystal Equation Corporation Full time

    Logistics CounselResponsibilities: Draft, review, and negotiate the full range of legal documents relating to various claims as well as logistics services-related agreements, including warehouse management agreements and transportation agreements for multiple modes of transportationInternal communication with relevant stakeholders and external communication...

  • Logistics Counsel

    2 months ago

    Plano, United States Crystal Equation Corporation Full time

    Logistics CounselResponsibilities: Draft, review, and negotiate the full range of legal documents relating to various claims as well as logistics services-related agreements, including warehouse management agreements and transportation agreements for multiple modes of transportationInternal communication with relevant stakeholders and external communication...

  • Credit & Collections Manager

    1 week ago

    Plano, United States Interior Logic Group, Inc. Full time

    Looking to build your career and design your future? You have come to the right place. As the Manager, Credit & Collections, you will oversee the credit and collections activities of the company. Their primary role is to manage the credit granting process, assess creditworthiness of customers, and ensure timely collection of outstanding debts to minimize...

  • Toughbook specialist

    15 hours ago

    Plano, United States Diverse Lynx Full time

    Hi Hope you are doing great ! I have below job position please let me know Title : Toughbook Specialist (MDT) Location : Plano , TX Onsite Long term contract Required Knowledge and Experience: Experience in supporting MDT (Mobile Data Terminal) devices, preferably in a mobile technology environment. Strong experience in remotely supporting MDT and other...

  • SCCM Configuration Specialist

    4 weeks ago

    Plano, Texas, United States CornerStone Technology Talent Services Full time

    "SCCM Packaging Specialist RoleCornerStone Technology Talent Solutions (TTS) is seeking a skilled SCCM Packaging Specialist to join our team. This is an exciting opportunity for an experienced individual looking to leverage their expertise in desktop imaging, software packaging, and automated deployment processes.Key Responsibilities:Image Creation &...