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Technical Solutions Engineer
2 months ago
City:
- NY/ LA in the preferred order
Onsite/ Hybrid/ Remote:
- Hybrid, 3-4 days a week
Duration:
- 24 months
Rate Range:
- $57/hr on W2 depending on experience (no C2C or 1099 or sub-contract)
Work Authorization:
- GC, USC, All valid EADs except H1b
Top Skills:
- Day-to-Day Responsibilities:
- Ticket Management: Handle Tier 2 and Tier 3 tickets for ad freeform platform teams across regions (Latam, APAC, India, EMEA).
- Ad Services Monitoring: Ensure that ad services are running smoothly and troubleshoot issues as they arise.
- Handling Ad-related Questions: Address inquiries related to ad performance, delivery, and technical issues.
- Jira Ticketing: Manage ad delivery tickets that vary in scope from small issues that can be resolved quickly to larger issues that may take up to two weeks to address.
Must-Have Skills:
- Comfortable with Code (Java): Ability to read and understand Java code to follow the flow and reference code in troubleshooting, but will not be required to write or fix code.
- Communication Skills: Strong communication skills to bridge the gap between technical teams (engineers) and business stakeholders. Must be able to explain technical issues in layman's terms and provide detailed descriptions of problems to engineers. Effectively communicate across different teams and regions, adapting communication styles as necessary.
Description:
Platform Technical Operations Solutions Engineer supporting the Ad Platforms technology team at the organization, you are a part of a high performing team redefining TV advertising. We’re seeking an ambitious Solutions Engineer who will be responsible for owning day-to-day technical operations for the creative transcoding pipelines at DEET. Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high-volume, production environments. The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this particular role, you should be well-versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and stability of our ad ingestion, validation and asset review communication queues. Consist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
Basic Qualifications:
- 7+ years of experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
- Experience in ad technology, operations, support or incident management.
- Strong grasp of online video and display advertising and monetization.
- Solid understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.
- Working knowledge of digital video experience and/or digital asset management. Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs.)
- Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
- Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)
- Experience managing a support ticket queue in JIRA, Zendesk, or similar system