Customer Service Representative

3 days ago

Albany, United States AmeriVet Full time
Previous Veterinary Hospital/Clinic Experience Preferred

We are seeking an experienced veterinary receptionist to join our team.

About Us: We are a busy practice with four veterinarians who have diverse experiences working with a variety of cat and dog breeds. Our clients consider us a part of their family as the primary care provider for their pets. Our mission is to provide the best care possible to pets and their owners in the East Bay Area and surrounding neighborhoods. We strive to keep pets healthy and safe and are looking for candidates who share our passion for animals and animal care.

We Offer:
  • A program that prioritizes individualized care over volume processing
  • An opportunity to make a meaningful difference
  • Competitive salary commensurate with your experience
  • Excellent benefits package including Paid Holidays, PTO, medical, bonuses, and veterinary care for your own pets
  • Convenient location near major roads and freeways, along public transit routes

We Are Looking for Someone With:
  • One (1)+ years of experience at a veterinary hospital or clinic
  • A strong work ethic, attention to detail, and a team-oriented mindset
  • Enthusiasm and compassion for working with pet owners and their pets
  • Willingness to work hard and learn the industry from the ground up
  • Commitment to exceptional customer service and the ability to maintain composure under busy circumstances
  • Proficiency with computers and electronic record-keeping
  • A high school diploma (Bachelor's degree desired)
  • Strong problem-solving skills and the ability to work both independently and as part of a team
  • Punctuality and reliability
  • Excellent verbal, organizational, interpersonal, and telephone skills
  • Organizational skills and attention to detail, ability to take direction, and handle money accurately and honestly
  • Sound decision-making skills and the ability to multitask in a stressful environment

Responsibilities Include:
  • Greeting clients
  • Answering phones
  • Maintaining detailed electronic records
  • Scheduling and confirming appointments
  • Checking in and discharging patients
  • Collecting and processing payments (in person, over the phone, and online)
  • Completing medical records in eVet (training provided)
  • Following up with clients
  • Monitoring and responding to emails
  • Gathering all necessary records for appointments

If this position interests you, please contact us with a cover letter and resume explaining why you are interested

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Generous holidays and paid time off
• Career development programs
• Robust health and wellness initiatives

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.Learn More

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