Information Technology Help Desk

3 weeks ago


Memphis, United States Robert Half Full time

Responsibilities:

  • Provide first-level technical support to clients via phone, email, and text message.
  • Diagnose and resolve technical issues related to hardware, software, and network systems.
  • Assist clients with account setup, password resets, and system configurations.
  • Troubleshoot connectivity issues and provide guidance on network troubleshooting.
  • Document all support interactions, including details of the issue, troubleshooting steps taken, and resolution provided.
  • Escalate complex technical issues to the appropriate team members for further investigation and resolution.
  • Follow up with clients to ensure that technical issues have been successfully resolved and provide additional assistance as needed.
  • Collaborate with other IT team members to identify recurring technical issues and develop solutions to prevent future occurrences.
  • Stay up-to-date on the latest technology trends and best practices in IT support.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Previous experience in a technical support role, preferably in an IT help desk environment.
  • Strong knowledge of hardware, software, and network troubleshooting techniques.
  • Proficiency in using help desk software and ticketing systems to manage support requests.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively as part of a team.
  • Customer-focused mindset with a passion for delivering exceptional service.



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