Help Desk Operator I
4 weeks ago
Role: Help Desk Operator I.
Location: Clinton, TN.
We have an immediate (on-site) Help Desk Operator I position to provide tier-I technical assistance to end users by performing problem diagnosis and guidance through step-by-step solutions.
You must be willing to support a 24/7/365 Service Desk.
Must be able to pass financial and criminal background checks
Required Knowledge and Experience:
- High School Diploma.
- 0-2 years related experience.
- Ability to troubleshoot the following types of technical issues in accordance with operating instructions: equipment, software, hardware, and network malfunctions.
- Provide diagnosis, resolution, and/or escalate technical issues in accordance with operating instructions.
- Strong background utilizing MS Office Products.
- Excels in multi-tasking.
- Working knowledge of IT infrastructure/hardware.
- Exceptional communication skills.
Must be able to obtain favorable Entry on Duty (EOD) clearance which includes an extensive government background investigation into the following areas:
Criminal history.
Financial status.
Known associates.
Work history.
Medical Release.
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