Customer Care Resolution Associate
6 days ago
This is a remote position.
Equal Staffing is looking for a Customer Care Resolution associate who thrives in a fastpaced environment and enjoys working as part of a team. If that sounds like you this could be the perfect jobLocation: Remote
Pay: $18.50$19.50/hour
Employment Type: TemptoFT
Hours: Open availability during business hours 6am5pm PST
What youll do
- Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
- Field and answer questions related to product specifications warranty installation parts & repairs
- Place orders track shipments and relay progress regularly to vested parties
- Document all inbound inquiries via case creation including detailed notes on the root cause and most likely path or paths forward
- Manage a high volume of open cases and provide timely consistent and accurate updates on progress and ultimate resolution
- Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
- Deliver consistent results in key performance areas including schedule adherence average handle time and resolution time
- Share feedback and ideas on ways to improve the overall client experience
What Were Looking For:
At least 1 year of experience in a call center.
1 years of experience in a professional office environment.
Click the Im Interested button at the top of this page or below this job description then:
If you are currently registered with Equal Staffing click the Easy Apply button to add yourself as a candidate to this job.
If you are NOT currently registered with Equal Staffing put in your details to complete the application and or click create account.
At least 1 year of experience in a call center. 1+ years of experience in a professional office environment.
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