Customer Care Resolution Associate

1 month ago

San Antonio, United States Equal Staffing LLC Full time

This is a remote position.

Equal Staffing is looking for a Customer Care Resolution associate who thrives in a fastpaced environment and enjoys working as part of a team. If that sounds like you this could be the perfect job

Location: Remote

Pay: $18.50$19.50/hour

Employment Type: TemptoFT

Hours: Open availability during business hours 6am5pm PST

What youll do



  • Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers

  • Field and answer questions related to product specifications warranty installation parts & repairs

  • Place orders track shipments and relay progress regularly to vested parties

  • Document all inbound inquiries via case creation including detailed notes on the root cause and most likely path or paths forward

  • Manage a high volume of open cases and provide timely consistent and accurate updates on progress and ultimate resolution

  • Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns

  • Deliver consistent results in key performance areas including schedule adherence average handle time and resolution time

  • Share feedback and ideas on ways to improve the overall client experience

What Were Looking For:

  • At least 1 year of experience in a call center.

  • 1 years of experience in a professional office environment.



Click the Im Interested button at the top of this page or below this job description then:


If you are currently registered with Equal Staffing click the Easy Apply button to add yourself as a candidate to this job.

If you are NOT currently registered with Equal Staffing put in your details to complete the application and or click create account.



At least 1 year of experience in a call center. 1+ years of experience in a professional office environment.

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