Tax Resolution Advocate
1 month ago
About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy . About the Role: This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future. This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success, as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment. About the Team: The Tax Resolution team is within the Payroll Operations organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment. Here’s what you’ll do day-to-day: Provide exceptional service to our customers. Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers. Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members. Provide clear and concise case documentation. Collaborate with our Compliance, Engagement, and Tax Operations teams. Communicate with government agencies to represent Gusto and advocate for our customers under supervision. Manage your time effectively to meet set goals. Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues. Participate in team meetings and provide support to fellow TaxRes Advocates. Here’s what we're looking for: 2-4 years of payroll experience, notice resolution experience is a plus. Ability to work collaboratively with cross-functional teams. Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily. Commitment to personal high standards and a desire to contribute to team and company goals. Strong analytical and problem-solving skills with guidance to resolve issues from complex variables. Team player who enjoys collaborating and contributing to team success. Excellent communication skills, both written and verbal, with the ability to simplify complex topics. Highly organized and proactive in improving processes. Dedicated to providing an exceptional customer experience during key moments in our customers' journey. Our cash compensation amount for this role is targeted at $23.56/hr - $26.44/hr in Denver. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-accommodations@gusto.com . Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . #J-18808-Ljbffr
-
Tax Resolution Advocate
3 weeks ago
San Francisco, United States Monograph Full timeAbout Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...
-
Tax Senior Manager
4 weeks ago
San Francisco, United States Aardvark Tax Advisors Full timeAardvark Tax Advisors, LLC We are a fast-growing accounting practice, with one of our offices located in the Bay Area of California and New Hampshire. We are dedicated to providing superior tax preparation, accounting, and advisory services to a diverse range of clients by embracing cutting-edge technology. With a commitment to professionalism,...
-
Tax Resolution IC
5 days ago
San Francisco, United States Monograph Full timeAbout GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.Our mission is to create a world...
-
San Francisco, California, United States City and County of San Francisco Full timeAbout the PositionThis is an opportunity to join the City Attorney's Office as a Deputy City Attorney specializing in tax litigation and dispute resolution. The successful candidate will work with the Tax Team to defend the City in tax suits filed by taxpayers, including high-value cases and cases of first impression.About the Tax TeamThe City Attorney's...
-
Customer Operations Specialist
3 weeks ago
San Francisco, United States Monograph Full timeAbout Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...
-
Senior Tax Analyst
3 weeks ago
San Francisco, United States Thomson Reuters Full timeSummary: Thomson Reuters provides professionals with the intelligence, technology, and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization. About the Role: The Sr. Tax...
-
Tax Director
3 weeks ago
San Francisco, United States EisnerAmper LLP Full timeJob DescriptionAt EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you...
-
VP, Partnerships
1 week ago
San Francisco, United States Thomson Reuters Full timeAbout the Role The Vice President, Partnerships and Alliances – Tax & Accounting Professionals will be part of the leadership team and play a pivotal role in driving revenue growth through strategic partnerships within our Thomson Reuters Tax & Accounting Professionals segment. This role will be responsible for developing and executing a comprehensive...
-
Senior Tax Credits Specialist
3 weeks ago
San Francisco, United States Monograph Full timeAbout Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...
-
Customer Success Manager
2 months ago
San Francisco, United States Cynch AI Full timeAbout Us Cynch is a fast-growing, AI startup on a mission to empower small businesses. We combine reasoning, machine learning, and generative AI to help business owners make better financial decisions. We are a team of experienced AI scientists, engineers, and operators passionate about the financial well-being of individuals and businesses, and we look for...
-
EDGE Indirect Property Tax
1 week ago
San Francisco, United States Ernst and Young Full timeAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.The...
-
Director of Tax and Compliance
1 month ago
San Diego, California, United States Attivo Partners Full timeJoin Our Team at Attivo PartnersAre you passionate about tax and finance? Do you thrive in a dynamic and fast-paced environment? We're seeking a highly skilled Director of Tax to lead our new income tax division and drive growth for our clients.About the RoleThe Director of Tax will be responsible for overseeing multiple client engagements, delivering...
-
Bilingual Medicaid Eligibility Advocate
2 months ago
San Jose, United States Regional Medical Center of San Jose Full timeHourly Wage Estimate: $21.87 - $32.81 / hour Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role....
-
Enterprise Customer Success Manager
3 months ago
San Francisco, United States TaxBit Full timeCompany Founded in 2018 by CPAs, tax attorneys, and software developers, TaxBit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. TaxBit’s Software-as-a-Service (SaaS) platform streamlines and automates customers’ tax reporting and accounting activities for digital assets. Trusted by...
-
SFHOT Outreach Specialist Level 2
4 weeks ago
San Francisco, California, United States Heluna Health Full timeJob SummaryWe are seeking an experienced Outreach Specialist Level 2 to join our San Francisco Homeless Outreach Team (SFHOT) as part of our collaboration with the Healthy Streets Operations Center (HSOC) Encampment Resolution Team. The successful candidate will work closely with our team to engage and stabilize individuals experiencing homelessness,...
-
Team Leader
1 week ago
San Francisco, United States Unity Health Toronto Full timeSt. Joseph's Health Centre, Unity Health Toronto, is proud to announce the opening of a new 21-bed Reactivation Care Unit located on 4G. This unit is dedicated to providing collaborative care for adult and geriatric patients who require therapy, reactivation, and transition planning to successfully transfer to their community or other supportive...
-
Analyst
3 weeks ago
San Francisco, United States Judicial Branch of California Full timeThe Judicial Council of California is accepting applications for the position of Analyst for Facilities Services Emergency Planning & Security Coordination unit.The Analyst will manage the Screening Equipment Replacement Program and acts as the subject matter expert for radiation matters as it relates to code compliance and registration of x-ray machines...
-
San Francisco, United States Pacific Gas and Electric Company Full timeRequisition ID# 161518 Job Category: Customer Support / Operations Job Level: Individual Contributor Business Unit: Customer & Enterprise Solutions Work Type: Hybrid Job Location: San Francisco Department Overview PG&E's Business Energy Solutions (BES) organization is responsible for managing PG&E’s relationships with its Large, Medium and Small business...
-
Data entry- front desk
1 month ago
San Francisco, United States POCONO MOUNTAINS Full timeThe best CSRs are genuinely excited to help customers. Theyre patient empathetic and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless and these CSRs can gather that for you. Problemsolving also comes naturally to...
-
San Francisco, United States PG&E Corporation Full timeRequisition ID # 161518 Job Category: Customer Support / Operations Job Level: Individual Contributor Business Unit: Customer & Enterprise Solutions Work Type: Hybrid Job Location: San Francisco Department Overview PG&E's Business Energy Solutions (BES) organization is responsible for managing PG&E’s relationships with its Large, Medium and Small...
