ServiceNow ITOM CMDB Developer

1 day ago

Hartford, United States Diverse Lynx Full time

Role Description: This position is responsible for implementing ITOM requirements for a new ServiceNow implementation. Support the design, development, testing and implementation of automated processes and workflows for ITOM applications: Discovery, Service Mapping, Event Management, Operational Intelligence, and Cloud Management Automate processes and workflows for gathering, populating, and maintaining CMDB data. Configure and maintain the ServiceNow Discovery MID servers, patterns, sensors, probes, Discovery IP ranges and schedules. Experience with implementation across multiple environments such as Windows, UNIX, and SNMP devices. Configure integrations with other data sources and Cloud Discovery, and how discovery and integrations populate the CMDB. Identify, configure, troubleshoot, test, and resolve issues. Interface with customer team members to capture business requirements and translate them into appropriate technical solutions. Support of Service Mapping efforts through scripting and discovery Support CSDM efforts Configure ITOM dashboards. Create requested client reports. Essential Skills: Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 Experience in Agile SCRUM methodology 6+ years of development experience on ServiceNow platform with expertise on ITOM 6+ years of practical experience and shown success with the design and build of ServiceNow Service Mapping ServiceNow Admin/Developer experience (certifications preferred) Service mapping, MID server configuration, data mapping Strong experience with ServiceNow out of box functionalities Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB. Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules. Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST System administration experience using SHELL/BASH and/or Power Shell Familiarity with XML and JSON/script language concepts Knowledge of tools such as HCL BigFix, SCCM, JAMF, SolarWinds, SPLUNK Write automation scripts using common automation tools. Teamwork and collaboration Resourceful, takes the initiative to accomplish goals and objectives. Excellent oral and written communications Organized and analytical, adept at working in a team environment and able to handle multiple priorities. Adaptability / ability to manage change. Problem solving / analytical thinking with a results-oriented focus. Experience with IT Asset Management and CMBD integration, a plus Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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