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Assistant Store Manager
2 months ago
Job Title: Assistant Store Manager
Reporting to: Store Manager
Location: 2136 Fillmore Street San Francisco, CA 94115
About Us
Credo, a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail, is looking for a full-time Assistant Store Manager based in San Francisco, CA. Powered by a deep commitment to healthy beauty, we challenge conventional ingredient standards and believe that consumers should not have to sacrifice their health for substance.
Why Join Us?
Our Credo stores offer clients the largest selection of safe clean beauty products. Credo’s mission is to change the way people think about the products they put on their bodies. Credo’s in-store experts are informed passionate advocates for clean beauty and provide exceptional in-store customer service. We’re committed to establishing a workplace in which each person's individuality is valued, appreciated, and acknowledged.
The ideal Assistant Store Manager is inspirational, dynamic and committed to playing a leading role in the success of the store by supporting the Store Manager to lead, coach and develop our team of Clean Beauty Experts and Leads to achieve all sales, customer service and operational targets. You’ll enjoy working with our diverse teams and leaders, who care about fostering an environment of development, creativity and authenticity.
We work closely with all clients to ensure satisfaction through one-on-one skincare and makeup consultations. Our team works cohesively in a beautiful, creative, and inspirational work environment.
A Day in the Life….
People Development
● Prioritize people development by arranging ongoing one-to-one time with direct reports to review sales results, identifying opportunities, and providing well rounded feedback.
● Partner with the store manager to arrange new hire onboarding schedule and support as needed.
● Strive to foster an environment where mutual feedback is encouraged.
● Equip direct reports to understand and follow company policies and guidelines.
● Partner with the internal education department (EDU) on training, product resources and KPI metrics.
● Ensure clear and consistent communication with your manager in regard to store updates, successes, challenges and matters of importance
Sales Management
● Communicate directly with store vendors, cross functional partners, and sales representatives.
● Operate Credo Live to support our online clientele.
● Partner with the store manager to maintain business strategies to grow the customer database, increase store traffic and optimize sales.
● Meet sales goals by training, motivating, mentoring, and providing feedback to the sales team.
Retail Operations
● Maintain store visual standards in accordance with Credo merchandising guidelines.
● Partner with the store manager to manage and handle all issues that arise from clients (complaints, grievances, etc.)
● Manage store inventory levels, record discrepancies, returns and shrink with accuracy.
● Approve daily timesheets as advised by the store manager.
● Train store team to understand and adhere to guidelines for store safety, incident reports, OSHA, and emergency action plans.
Project Management
● Find creative ways to enhance client experience, associate engagement and overall store performance.
● Identify challenges and meet them with thoughtful and meaningful solutions.
● Partner with the store manager in weekly operational duties (inventory management, return to warehouse, etc.).
● Open to supporting ad hoc projects as needed.
We would love to hear from you if you have…
● 1 to 2 years in a retail leadership position (Assistant Store Manager or Supervisor).
● Powerful leading skills and business orientation.
● Customer management skills and customer service experience in retail stores is a plus.
● Demonstrates and promotes beauty products on the spot (e.g., how to apply serums or face creams).
● Excellent communication and interpersonal skills.
● Organization and planning skills.
● Previous experience with POS systems & payment systems.
● The ability to think on your feet and react quickly to store needs.
● Efficiency in Microsoft Suite, Microsoft 360, and using company hardware (iPads, PC/Mac laptop).
● Promote passion and can-do attitude with your team daily.
● Demonstrate understanding on what motivates others and always lead by example.
● Acts with integrity in words and actions while consistently demonstrating care and compassion.
● Able to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for an entire shift, work in a fragrance filled environment & handle and apply cosmetics products to clients-with or without accommodation.
● Flexible availability to workdays/early evenings, weekends and holidays.
Perks and Benefits...
Our employees are our most important asset and that’s reflected in our benefits. Credo is proud to offer a variety of benefits to support employees and their families, including:
- 401K
- Paid Personal time off
- Vacation time off
- Sick time off
- Medical/Vision/Dental Coverage
- EAP Resources
- Commuter benefits
- Monthly bonus
- Family Leave
- Training & development offering
- Associate referral program
- Employee discount, free beauty product gifts from brand partners, and more.
A few more important points...
● We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences, and backgrounds creates an environment that produces extraordinary results.
● Credo is proud to be an equal opportunity employer (EEO) that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.
● The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities for this job.
● The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations: $28-$30 (based on experience).
We encourage candidates to apply even if you don't meet all the position requirements.
