Technical Program Manager

2 months ago

Columbus, United States LER TechForce Full time
Are you looking for a role where you can use your knowledge of integration of components into an OEM chassis? Would you like to work for a company that provides an innovative work environment, flexible schedules, and ongoing professional development?

Who we are:

LER TechForce is an industry leader in embedded controls, software, functional safety, and engineering IT talent. For over 20 years LER has been working with customers across North America to meet their engineering resource challenges.

We are hiring a Technical Program Manager to engage in New Product (Control Modules/Sensors) Development programs (Diesel/Gasoline) and take ownership for their Customer Engineering tasks to address and deliver them as per project timelines.

Job Location : Candidates must be willing to relocate to Columbus, Indiana. Schedule includes 3 days per week in the office due to project timelines and requirements.

What you will be doing:

  • Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
  • Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
  • Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
  • Technical Management - Represents LER's client to internal customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing product changes through the use of our change processes and regular communications with Product Development and stakes.
  • Engage in New Product Development program and take ownership for Customer Engineering tasks to address, deliver them as per project timeline. Provides weekly updates on above task to Project leads and if necessary provides mitigation plan while the task has risk associated in delivering on timely manner.
  • Managing the Customer Engineering task for multiple projects in parallel. Able to articulate the message cross functionally as needed with teams to achieve the success of program.
  • Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
  • Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions and facilitate customer requests
  • Applies in-depth product, application and market knowledge to support Original Equipment Manufacture product selection and equipment design
  • Translates customer needs and "voice of the customer " into functional product requirements
  • Serves as customer/market advocate during participation in new product development programs, design reviews and product change request processes
  • Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
  • Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.

The ideal candidate will be knowledgeable in the following areas:

  • Product application support
  • Product Installation quality
  • Product problem solving
  • Technical management
  • Electronics OR controls background
  • Detailed oriented
  • Technical writing
  • Good communicator - written and verbal

What you'll need to be successful:

  • Bachelor's degree or higher in Electrical / Electronics Engineering, or similar technical field
  • Systems engineering is desired
  • Product application support is required
  • Product installation quality is required
  • Product problem solving
  • Technical management
  • Self-motivated

What you'll get:

  • Full benefits: medical, dental, 401K match
  • The opportunity to work on industry leading projects

Click the Easy Apply button to learn more.

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