Program Manager
3 weeks ago
Job Function: Program Management
Department: Ops Engineering
Reports To: Sales Director
Job Summary:
Comtech Telecom is seeking a skilled Program Manager to oversee the successful management of Comtech's Next Generation 9-1-1 with the State of Ohio. The ideal candidate will have experience in program management, technical account management, or project management in a telecom or technology-driven environment.
Key Responsibilities:
- Participate in all aspects of the account lifecycle, including service solution implementation and deployment, and be fully accountable for ongoing support and new solutions business development.
- Drive the completion of company-critical NG9-1-1 deployments to meet customer contracts and maximize profitability.
- Build a deep understanding of the customer environment and needs, as well as the 911 centers (Public Safety Answering Points), including key influencers and decision makers and business challenges, goals/problems of the account, and how COMTECH solutions could solve these problems.
- Manage projects/programs that span across many stakeholders, both internally and externally.
- Drive resolution of customer issues that may span cross-functional business groups within COMTECH and with External Providers.
- Closely monitor service delivery quality and customer feedback in partnership with implementation and support teams.
- Exercise good judgment in escalating issues either internally or with the customer.
- Coordinate with the activities of Sales, Product Management, and other account stakeholders.
- Drive incremental profitability through identification of new projects and programs.
- BS/Technical degree (MBA preferred) or equivalent work experience within the telephony industry or related fields.
- 5-8 years' experience working in a Technical Account Management, Program Management, or Project Management role in a telecom or technology-driven environment.
- 5+ years' experience in a customer-facing role leading technically oriented program statuses, presentations, and discussions to customers and various levels of management.
- 5+ years' experience and proficiency handling multiple complex projects simultaneously with limited oversight.
Comtech Telecom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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