Customer Experience Agent Part-Time

1 week ago

Philadelphia, United States British Airways Full time

Find out how you can become part of our exemplary customer service team. A team focused on delivering the very best of hospitality, creating memorable journeys for customers, as the face of British Airways. Please note that British Airways does not offer sign-on bonuses for this position. Additionally, all official communication regarding your hiring process will come directly from the British Airways team. Be cautious of any communications that mention sign-on bonuses or request application fees.

The work of an Associate Customer Experience Agent shall consist of all necessary actions to deliver for the customer at the first point of contact. It includes the following:

Customer Service:

Where required, handling inbound, outbound, and transit customers on and off the station, basic ticketing, escort duties, documentation, handling and labeling of baggage and checking in customers, interline transfers, clearing inbound and outbound ships papers, hotel duties, operation of the loading bridges, driving of Company vehicles assigned to Customer Services is required for anyone holding a valid driver's license. Passing catering orders via facsimile or telephone, finalizing ships papers and performing necessary post departure work.

Lounge Reception:

British Airways lounges with its own Associate Customer Experience Agents for reception purposes in order to support our British Airways customers.

Operations Support:

Will be provided to our flying community as required by the operation on the day to ensure timely operational performance and delivery for customers. 

Baggage Tracing:

Where required, receiving information about customers mishandled registered baggage and lost personal effects, undertaking all documentation and all other work necessary to find, recover and restore these articles. Arranging with contractors for delivery of baggage to customers. Receipt, (not offloading the truck), storage and inventory control of replacement luggage. As a customer service procedure, the servicing of telephone inquiries from customers regarding mishandled baggage 

Concorde Team:

Providing special handling and assistance to British Airways' first class, Concorde, Premier and other priority customers as defined by the Company, repeat business by these customers is ensured when optimum quality customer service is afforded them. Such service includes the recognition of important customers, guidance through ticketing and check-in procedures, assistance with baggage claim, immigration and customs formalities, and liaising with skycaps, drivers or other parties involved with the customer's travel arrangements.

Concorde Team will often include coordination with relevant departments, government and diplomatic authorities, and in some cases with security personnel in order to protect the privacy and discretion of customers to whom these might be of some concern. Staff assigned to these functions may be required to wear appropriate non-uniform business attire.

Where the Company determines that there is a requirement for Concorde Team function to be performed, an Agent will be assigned to Concorde Team duties in addition to his normal Agent duties.

Associate Customer Experience Agents will be called upon to perform any of these functions on shift for which they have been trained and qualified and may be moved between functions where the workload demands.

About British Airways 

It's an exciting time to be at British Airways. We're growing our global route network, investing in our fleet and transforming the experience we offer customers. We're people who care about safety and style, comfort and calm. As an Associate Customer Experience Agent, you'll feel proud to play a part in our future as we go further to be the airline of choice. 

We are a 24-hour business, operating 365 days of the year, all around the world. It's a dynamic, fast-paced environment that will bring out the best in you if you're ready to embrace responsibility and step up to any challenge. In the Customer Experience Agent role, your warmth, positivity, commitment and adaptability can truly make you a trusted ambassador of the brand. 

Embracing Diversity 

Doing things the British Airways way takes a certain state of mind. It's not about where you're from. It's about how you're made. We're privileged to serve customers from countless nationalities, backgrounds and cultures. We're proud to employ a team who reflect that diversity in all its forms. 

Great Place to Work 

Proud to have been named the Best Airline Staff in Europe at the Skytrax 2019 World Airline Awards, especially as it's based on the votes of customers. Praised for their friendliness, efficiency and consistently excellent service. 

Named Airline of the Year at the prestigious CAPA (Centre for Aviation) Global Aviation Awards for Excellence. 

Benefits and Rewards 

Rewards go far beyond a competitive salary. You can look forward to a Total Reward Package featuring an attractive pension and discounted shopping. And yes, there are some rather good travel benefits.  



''

  • Customer Experience Agent Part-Time

    2 weeks ago

    Philadelphia, United States British Airways Full time

    Find out how you can become part of our exemplary customer service team. A team focused on delivering the very best of hospitality, creating memorable journeys for customers, as the face of British Airways. Please note that British Airways does not offer sign-on bonuses for this position. Additionally, all official communication regarding your hiring...

  • Customer Experience Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Gregg Englebreth - State Farm Agent Full time

    As a Customer Experience Representative with Gregg Englebreth - State Farm Agent, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to forge enduring customer relationships and proactively follow up to ensure continued satisfaction.Key Responsibilities:Employ a customer-centric, needs-based...

  • Ramp Agent

    6 months ago

    Philadelphia, United States Delta Air Lines Full time

    Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our l Customer Service, Ramp Agent, Agent, Ramp Agent, Service, High School, Retail, Airline

  • Reservation Agent Part-Time

    3 weeks ago

    Philadelphia, United States AccorHotel Full time

    You are the beginning of an exceptional & memorable guest experience!As a Reservations Agent your telephone warmth will make our guests feel welcome and build their anticipation for the exceptional experience that awaits them when they arrive at our Magnifique address!Reservations Agent /PartTimeWhats in it for you:Unlimited career development opportunities...

  • Reservation Agent Part-Time

    1 week ago

    Philadelphia, United States AccorHotel Full time

    You are the beginning of an exceptional & memorable guest experience!As a Reservations Agent your telephone warmth will make our guests feel welcome and build their anticipation for the exceptional experience that awaits them when they arrive at our Magnifique address!Reservations Agent /PartTimeWhats in it for you:Unlimited career development opportunities...

  • Customer Service Representative

    6 days ago

    Philadelphia, Pennsylvania, United States Chris Giunta - State Farm Agent Full time

    Job DescriptionAre you a customer-focused individual looking for a challenging role? Do you enjoy working with the public and providing excellent service? If so, we may have the perfect opportunity for you.As a State Farm Agent Team Member, you will be responsible for establishing customer relationships, following up with customers as needed, and using a...

  • Customer Service Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Vince Ovecka - State Farm Agent Full time

    Job DescriptionAt Vince Ovecka - State Farm Agent, we're seeking a motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our team, you'll play a vital role in helping our business grow through value-based conversations and exceptional customer experiences.Responsibilities:Establish and maintain...

  • Customer Service Representative

    1 week ago

    Philadelphia, Pennsylvania, United States Michael Daka - State Farm Agent Full time

    Position OverviewAre you a people person with excellent communication skills? Do you enjoy working with customers and building relationships? If so, this role may be the perfect fit for you.As a State Farm Agent Team Member, you will be responsible for establishing customer relationships and following up with customers as needed. You will use a...

  • Insurance Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States Judd Greenberg - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Agent at Judd Greenberg - State Farm Agent. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and promoting State Farm products to meet...

  • Customer Service Representative

    5 months ago

    Philadelphia, United States Adam Hutcheon - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Customer Service Representative

    1 month ago

    Philadelphia, Pennsylvania, United States David Samuel - State Farm Agent Full time

    Job OpportunityAbout the RoleAs a Customer Service Representative with David Samuel Agency, you will play a vital part in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career...

  • Customer Service Representative

    3 weeks ago

    Philadelphia, United States Adam Hutcheon - State Farm Agent Full time

    Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Adam Hutcheon - State Farm Agent, you will...

  • Financial Leadership Position

    6 days ago

    Philadelphia, Pennsylvania, United States Your Part-Time Controller Full time

    Controller Position for Nonprofit OrganizationsAward-winning accounting firm Your Part-Time Controller is seeking a talented Controller to join our team. As a national leader in providing outsourced accounting services to nonprofit organizations, we offer a hybrid work environment, a flexible work schedule, an excellent benefits program, and a people-focused...

  • Part-Time Customer Service Representative

    1 month ago

    Philadelphia, United States Contemporary Staffing Inc Full time

    Contemporary Staffing Solutions (CSS) is seeking a Part-Time Customer Service Representative to join our client for a remote opportunity (must be located in EST). The Part-Time Customer Service Representative will provide essential support by handling customer inquiries, resolving complaints, and offering information about policy coverage, premiums, and...

  • State Farm Insurance Agent Team Member

    7 days ago

    Philadelphia, Pennsylvania, United States Charles Berrouet - State Farm Agent Full time

    Job DescriptionAs a State Farm team member for Charles Berrouet - State Farm Agent, you will play a key role in building and developing customer relationships within the community to promote State Farm products including auto, home and life insurance.ResponsibilitiesDevelop leads, schedule appointments, identify customer needs, and market appropriate...

  • Customer Service Agent

    3 weeks ago

    Philadelphia, United States Fresh Form Draft Full time

    Customer Service AgentDepartment: Setup Winks Employment Type: Full Time Location: Philadelphia, PA Compensation: $17.50 - $23.50 / hour DescriptionJob Title: Customer Service Agent Location: Philadelphia, PA Job Type: Full-Time We are looking for a passionate and dedicated Customer Service Agent to join our team. The ideal candidate will act as the first...

  • Customer Service Representative

    1 month ago

    Philadelphia, Pennsylvania, United States Brian Cover - State Farm Agent Full time

    Job OverviewAs a State Farm Agent Team Member, you will play a vital role in helping customers achieve their insurance and financial goals. If you are a people-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.Key ResponsibilitiesEstablish and maintain strong relationships with customers,...

  • Customer Service Agent

    2 hours ago

    Philadelphia, United States Inkspirenize Full time

    Job Title: Customer Service Agent Location: Philadelphia, PA Department: Customer Support Reports To: Customer Service Manager Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Agent to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product information, resolving issues, and...

  • Customer Service Agent

    1 week ago

    Philadelphia, United States Inkspirenize Full time

    Job Title: Customer Service Agent Job Location: Philadelphia, PA Job Type: Full-time Job Summary: We are looking for a dedicated and personable Customer Service Agent to join our team. The successful candidate will play a critical role in delivering outstanding service by assisting customers with inquiries, providing accurate information, resolving issues,...

  • Agent's Assistant

    5 months ago

    Philadelphia, United States Erica Bantom Martin - State Farm Agent Full time

    Job descriptionOur Agency Owner is looking for a well-organized Executive Assistant to provide business and personal support for a growing office. This is a great opportunity to establish working relationships with customers, our team, and our Corporate office, and contribute to the overall efficiency of our organization.US APPLICANTS ONLYJob Duties:Managing...