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Information Technology Support Supervisor

3 months ago

Oak Brook, United States Beacon Hill Full time

Our client located in Oak Brook, IL, is looking for a IT Support Supervisor on 6 month contract to hire basis. This position requires 5 days a week onsite.


Requirements

  1. Experience with a ticketing system (Jira or Similar)
  2. Azure
  3. Active Directory (onboarding, offboarding, etc)
  4. Windows 7 or 10 experience (installation, upgrade, and support)
  5. O365


Job Description:

We are seeking a knowledgeable and customer-focused Onsite IT Support Technician Supervisor. In this role, you will be responsible for providing technical assistance and support to our internal users, ensuring seamless day-to-day operations of our IT systems and infrastructure. The ideal candidate will have excellent problem-solving skills, a strong understanding of computer systems, networks, VoIP, Office 365 collaboration tools, and a passion for delivering exceptional customer service. This candidate should have experience managing a few individuals or small team.

DUTIES AND RESPONSIBILITIES

  • · Provide onsite technical support to end-users within the organization.
  • · Diagnose and resolve hardware, software, and network issues in a timely and accurate manner.
  • · Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • · Collaborate with the IT team to ensure smooth operation of IT systems and services.
  • · Help manage cloud hosted Microsoft and Linux servers in Rackspace environment.
  • · Set up and support audio-visual equipment for meetings and presentations.
  • · Manage user accounts and permissions in various systems.
  • · Perform routine maintenance and updates of IT equipment and systems.
  • · Document and maintain records of IT assets, configurations, and issues.
  • · Train users on basic system operations and IT best practices.
  • · Respond to IT support requests via ticketing system or in-person contact.
  • · Assist with IT projects and initiatives as assigned.
  • · Provide support for Office 365 collaboration tools, including Teams, SharePoint, and OneDrive.
  • · Troubleshoot and resolve network issues, including LAN, WAN, and wireless networks.
  • · Install, configure, and support VoIP systems and equipment.
  • · Perform other assigned duties as required.


QUALIFICATIONS

  • · Proven experience as an onsite IT Support Technician or similar role.
  • · Solid understanding of computer systems, mobile devices, and other tech products.
  • · Ability to diagnose and troubleshoot technical issues with a logical and methodical approach.
  • · Excellent communication and interpersonal skills with a customer service-oriented attitude.
  • · Strong organizational skills with the ability to prioritize tasks and manage time effectively.
  • · Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar credentials preferred.
  • · Bachelor’s degree in Information Technology, Computer Science, or relevant field preferred (or equivalent work experience).
  • · Experience with Office 365 administration and support, including Teams, SharePoint, and OneDrive.
  • · Knowledge of network protocols and troubleshooting techniques.
  • · Experience with VoIP systems and related hardware and software.
  • · Understanding of IT security practices and protocols.