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Information Technology Support Specialist

4 months ago

Indianapolis, United States Brooksource Full time

PC Refresh Technician

1 year contract

Location: Downtown Indianapolis, IN

Travel required - this resource will be selected to travel to refreshes throughout the state with occasional overnight travel (weekday only)- will not be traveling every week of the year

Pay: $24.34/hr.


Skills:

  • STRONG CUSTOMER SERVICE
  • HANDS ON EXPERIENCE WITH PC/DESKTOP
  • Building a computer in a professional setting
  • Setting up a computer
  • Printers/hardware support

OVERVIEW

This position is required for assisting the Project Managers and Deployment Leads in implementation of PC Refresh Projects on a 4-year rotating schedule to replace all issued PC computers allowing to efficiently support IT resources across the state.


Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position. Updating documentation and completing e-install forms required.


EXPERIENCE DESCRIPTION

  • Associates or Bachelors Degree in Computer Science or equivalent experience is required.
  • Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology.
  • Hands on experience with Windows7, Windows 10 Active Directory, and VPN.
  • Industry recognized certifications such as A+, Network +, or MCSE are a benefit.
  • Understanding of Internet technologies beneficial.
  • Hands on experience supporting the Microsoft Office Suite. Ability to support printers, scanners, and other peripherals.
  • Solid verbal and written communication and documentation skills are required.