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Staff Service Consultant

1 month ago

Bellaire, United States Disability Solutions Full time
CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Working in a self directed manner, they serve as single-point-of-contact for customer distribution projects and are viewed as the technical expert of their field. Responsible for customer account relationships, including both project management from inception to completion, and the management of the on-going relationship. Address customer needs to establish electric services and achieve established performance goals. Manages resources to meet customer service commitments. Analyzes, designs, and prepares structural and electrical specifications and work orders. Demonstrates expert level of proficiency in most, if not all, of the technical skill areas required in the service consultant function (feeder development, road widening, 12 kv, 35 kv, MUG pad mount, commercial development, reliability, Line Extension Policy, Service Extension Manual, URD joint trench, street lighting, etc.). These activities require consideration of cost effectiveness, future growth, safety and other code requirements, processes, and customer satisfaction.

***LOCATION WILL BE IN THE GREATER HOUSTON AREA***

Essential Functions

  • Proficient in all essential duties and responsibilities and serves as the subject matter expert for assigned location. Assists in training others and takes the lead role on the most complex projects.
  • Manage accounts with customers (residential, small and large commercial, and industrial) and/or their representatives to develop business plans to service customer needs.
  • Represent the company in service extension negotiations related to service locations, requirements, costs, easement rights, and construction timeframes.
  • Gather, analyze, and design distribution facilities and determine customer electrical loads, metering requirements, etc. and create construction plan documents, including material and labor. Prepare construction sketches, layouts and drawing of existing and proposed distribution facilities.
  • Prepare estimates of cost for material and labor to complete projects with single phase, three phase and URD Joint Trench customers, feeder development, street lighting and road widening projects.
  • Participate in formal training program, on the job training, mentoring and provide subject matter expertise as required.
  • Be able to identify, evaluate, and if necessary correct issues related to compliance to governmental regulations, code violations, and CenterPoint Energy standards. Corrective action may require negotiation with customers related to safety, cost, and legal responsibility.
  • Evaluate equipment type, size, and location. Review facilities for compliance with the National Electrical Safety Code (NESC), National Electric Code (NEC), city and county ordinances and CenterPoint Energy standards.


Essential Functions (cont.)

  • Perform pro-active follow up with customers regarding their satisfaction with project work and if necessary initiate action based on feedback.
  • Develop and maintain business partnerships with elected officials and employees of city, county and state entities, trade and development associations, HOA's, etc., to effectively service customers.
  • Support community and civic organizations through active participation on boards and committees, project coordination and fund-raising events. Must be flexible to attend functions outside of normal work hours to represent CenterPoint Energy.
  • Provide project management for distribution system capital and maintenance programs.
  • Partner with other consultants to provide assistance and direction on difficult/complex projects.
  • Review work orders for accuracy and ensure proper design criteria.
  • Regularly represent the Service Consultant function on company task forces and special project assignments.
  • Analyze distribution reliability service issues and recommend appropriate corrective action taking into account budget constraints.
  • Perform inspections as needed for final project approval, foreign cable attachments, customer installed facilities, and miscellaneous customer requests.
  • Review property information to confirm legal rights of ownership for easement acquisition.
  • Must accept reassignment to different work locations in Distribution Operations/ Distribution
  • Project Management areas of responsibility to meet business needs for employee development.


Education Description

  • Requires a bachelor's degree from an accredited college. Area of concentration in construction science, construction management, engineering, or technology preferred.
    • Eight years of experience within construction management, engineering or technology may be accepted in lieu of education requirement.


Experience

  • Minimum of eight (8+) years of construction management, construction engineering, or construction technology.


We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you
  • Competitive pay
  • Paid training
  • Benefits eligibility begins on your first day
  • Transit subsidies
  • Flexible work schedule, paid holidays and paid time off
  • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
  • Professional growth and development programs including tuition reimbursement
  • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution


Job Type: Full Time
Posting Start Date: 10/17/2024
Posting End Date: 10/25/2024

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.