Windows Systems Engineer

3 weeks ago

Raleigh, United States TCI Technology Consulting Inc Full time

TCI has an immediate need for a Windows System Engineer in Raleigh, NC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.


NOTE: This position requires US Citizenship and the ability to obtain a Public Trust Security Clearance.


Work is performed on-site in Raleigh, NC 2 days per week; local remote 3 days per week.


RESPONSIBILITIES


  • Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
  • Provide an action plan for resolution of any/all faults detected.
  • Perform isolation testing of problem equipment and/or software.
  • Provide periodic reports to users and managers of systems status.
  • Provide weekly status reports and maintain project cost charge backs.
  • Maintain project plans as required and notify management of critical failures and/or missed milestones.
  • Use change and test management procedures as required.
  • Develop, implement, and follow the appropriate quality assurance program.
  • Develop recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations.
  • Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
  • Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Take corrective action to address issues.
  • Perform user assistance, training, and information sharing.
  • Provide on-site system or application support for deployment/installation as required.


REQUIREMENTS


  • A minimum of eight years of relevant experience.
  • A degree from an accredited College/University in the applicable field of services is required. If the individual’s degree is not in the applicable field then four additional years of related experience is required.
  • Advance knowledge and troubleshooting skills with Microsoft Operating Systems.
  • In-depth knowledge of distributed hardware and software systems.
  • Use of management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.
  • Must be a US Citizen and have the ability to obtain a Public Trust Security Clearance.

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