Commercial Enablement Manager

Commercial Enablement ManagerNorstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:Accelerate the drug development cycleAssess competition and bring the right drugs to marketMake data driven commercial and financial decisionsMatch and recruit patients for clinical trialsIdentify and address barriers to therapiesNorstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.Job DescriptionThe Commercial Enablement Manager will lead the design, execution, and continuous improvement of enablement programs that support Norstella's Strategic Intelligence (SI) portfolio across Sales, Account Management and Customer Success. This role is responsible for ensuring cross-functional alignment and focuses on translating GTM strategies into actionable processes, methodologies, and tools to drive sales team productivity and improve ability to deliver bookings and retention goals. The ideal candidate brings deep enablement expertise, strong cross-functional leadership and communication skills, and experience supporting complex, data-driven solutionsideally within pharma, healthcare with real-world evidence environments.ResponsibilitiesGTM & Commercial EnablementOwn and execute the commercial enablement strategy for Norstella's strategic intelligence offerings, ensuring alignment across Sales, Product Marketing, Solution Consulting, RevOps, and Customer Success.Translate GTM strategy into actionable sales strategies, value narratives, and playbooks tailored to buyer personas and use cases.Lead field team launch readiness for new products, enhancements, and GTM initiatives, ensuring revenue generating teams are prepared to sell and retain with training, tools, and content.Enablement Programs & TrainingSupport the delivery of onboarding and continuous learning programs for SI solutions, sales motions, and account growth and retention strategies.Partner with Solution Consulting, Delivery Teams and Product Marketing to validate sales tools including pitch decks, demos, playbooks, renewal materials, and competitive positioning.Customize enablement programs by region, segment, and role, ensuring relevance and engagement across teams.Tools, Process & Seller EfficiencyPartner with Commercial Enablement Operations to drive adoption and optimization of enablement and commercial tools including Highspot, Salesforce, LMS platforms (e.g. Docebo), Conversation Intelligence tools (e.g. Gong) and related GTM technologies.Partner closely with Revenue Operations to improve process consistency, CRM hygiene, and workflow efficiency.Leverage AI tools to enhance enablement content, automate seller workflows, and create scalable tools and processes that support productivity and insight-led selling.Stakeholder Engagement & GovernanceAct as a cross-functional orchestrator, leading commercial alignment communication and facilitating forums that drive continuous sales execution improvements across Product, Marketing, Sales, CS, and Analytics teams.Act as a champion of the commercial team through the product and customer lifecycle, gathering feedback and continuously refining enablement approaches.Measurement & ImpactDefine key commercial signals and track enablement success metrics including content adoption, training completion, launch readiness, pipeline velocity, retention, and revenue impact.Report insights and recommendations to senior stakeholders to drive continuous improvement.Ad hoc duties as assignedQualifications5+ years' experience in Commercial Enablement, Revenue Enablement, Sales Enablement, or GTM Enablement. Strong experience supporting complex B2B solutions, ideally within Pharma, Biotech, Healthcare, Life Sciences environments. Proven ability to manage cross-functional stakeholders and deliver programs in matrixed organizations. Strong program and project management skills, with the ability to balance strategic alignment and hands-on execution. Excellent communication, change management, facilitation, and storytelling skills.Preferred Skills & ToolsExperience with Highspot, Salesforce, Conversational Intelligence Tools, and LMS platforms (Docebo preferred). Advanced proficiency in Microsoft Office, particularly PowerPoint, with experience using Microsoft Copilot. Hands-on experience using AI tools for content creation, insight generation, and seller efficiency (e.g., AI-assisted research, role-play, enablement automation). Familiarity with sales methodologies, account growth frameworks, and complex buying group dynamics.What Success Looks LikeClear, consistent messaging and value articulation across all SI GTM motions. High adoption of enablement content, tools, and processes by commercial teams. Strong launch readiness and faster time-to-productivity for new and existing sellers. Measurable improvements in pipeline quality, deal execution, and customer retention.Location: Remote USOur Guiding Principles for success at Norstella:Bold, Passionate, and Mission-FirstIntegrity, Truth, and RealityKindness, Empathy, and GraceResilience, Mettle, and PerseveranceHumility, Gratitude, and LearningBenefits:Medical and Prescription Drug BenefitsHealth Savings Accounts (HSA) or Flexible Spending Accounts (FSA)Dental & Vision BenefitsBasic Life and AD&D Benefits401k Retirement Plan with Company MatchCompany Paid Short & Long-Term DisabilityPaid Parental LeavePaid Time Off & Company HolidaysThe expected base salary for this position ranges from $110,000 to $135,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.