Field Services Engineer
2 weeks ago
A technology leader for isolators, cleanroom equipment and decontamination processes is looking for a Field Service Technician to join their team. This position offers a great base salary as well as fantastic benefits for you and your family. If you're interested, apply today
The Field Service Representative is a field-based role providing complex lifecycle support for the pharmaceutical isolators at various customer locations across North America and Canada. This role will serve a dual purpose, initially focusing on proper installation of equipment and leading into preventative maintenance, troubleshooting, and other servicing as required.
Key Responsibilities:
- Organizing and managing the full scope of the project at the customer, including:
- Identifying necessary spare parts, advising customer how to order the parts and ensuring order is received
- Coordinating times when the equipment will be available with the customer, scheduling own tasks accordingly to complete maintenance
- Identify and implement corrective actions for out-of-parameter results detected on the service job/maintenance, e.g. necessary parts replacements and/or documentation requirements
- Making decisions on handling customer requests within the scope of the service job/maintenance,
- Reacting to changes in machine availability and deciding/implementing adjusted service job/maintenance schedule while on site
Qualifications;
- Valid Drivers license, passport
- Safe handling of MS-Office
- Willingness to travel 75-90%,
- Technician/engineer in the field of mechatronics, electrical engineering, systems engineering, electronics control systems or similar, bachelor’s degree preferred.
- Experienced in execution of maintenances, requalification services and troubleshooting
- Versed in setting up and following protocols and reports
- Professional experience with cGMP and GAMP requirements in the Pharmaceutical Industry is an advantage
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