Membership Manager

1 week ago

Santa Barbara, United States Santa Barbara Museum of Natural History Full time
Title: Membership Manager

Classification: Full-time, Exempt

Department: Philanthropy

Reports To: Director of Philanthropy

Pay Band: Managers

Pay: $68,640 annually

Mission: The Santa Barbara Museum of Natural History inspires a thirst for discovery and a passion for the natural world.

Position Summary: Responsible for managing and growing the Museum's membership program. This role is critical to fostering a strong community of supporters who are engaged with the Museum's mission to inspire a passion for the natural world. The Membership Manager will oversee member acquisition, retention, engagement strategies, and membership program operations. Includes significant database data entry.

Key Responsibilities:

Membership Growth and Retention
  • Develop and execute strategies to grow membership across diverse audiences.
  • Design and implement retention campaigns to strengthen member loyalty and reduce attrition.
  • Analyze membership trends and feedback to improve the program's effectiveness.
  • Work with the Philanthropy Director and the Philanthropy Officer for Leadership Circles to identify and implement membership and donor cultivation opportunities.

Engagement and Events - in collaboration with the Special Event Manager
  • Plan and execute member-exclusive events, including lectures and family friendly activities.
  • Collaborate with Museum staff to offer unique and enriching experiences for members.
  • Serve as the primary point of contact for members, addressing inquiries and ensuring a high level of customer service.

Program Development and Communication - in collaboration with the Marketing Department
  • Create and manage membership materials, including brochures, newsletters, and digital content.
  • Coordinate direct mail campaigns.
  • Work with the marketing team to promote membership benefits through social media, email campaigns, and the Museum's website.
  • Identify opportunities for enhancing membership tiers and benefits to attract diverse demographics.

Administrative and Financial Oversight
  • Manage the membership budget.
  • Oversee the processing of new memberships, renewals, and acknowledgments.
  • Maintain accurate membership records and reports using Raiser's Edge and Ticketure systems.
  • Maintain membership database: run monthly reports, run queries when needed, and create mailing lists and email lists as needed. Provide data entry for all membership information from renewals and acquisitions.
  • Generate reports to assess membership performance and present insights to the Management Team.
  • Handles organizational donation requests, answers questions, provides research, fulfills website requests, and manages any specific needs of members.
  • Manages membership database coordinator who helps with data entry and communication with the members.
  • Participates in various committees as needed including education, museum wide visitor activities committee, public events, etc.
  • Participates as a colleague of the Philanthropy Division and supports all special events including the Mission Creek Gala, Santa Barbara Wine & Food Festival, and Mission Creek Beer Festival events, as well as others.

General responsibilities:
  • Provides excellent customer service to internal and external clients.
  • Periodically supports the daily operations of the Museum if needed.
  • Maintain an in-depth knowledge of the Museum's programs and priorities, takes responsibility to stay informed about happenings at the Museum and Sea Center, such as reading staff communications and attending meetings.
  • Ensures the Museum's presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions.
  • Maintain a clean, neat appearance and adhere to the Museum's uniform dress code.
  • Supports the Museum's commitment to diversity, equity and inclusion for fellow staff, guests and the community.
  • Contributes to a positive guest experience by greeting and addressing any questions when encountering guests as they navigate through the Museum and Sea Center.
  • Other duties as assigned.

Essential Requirements:
  • Experience in membership, fund development, or direct mail marketing.
  • Working knowledge of database programs (Raiser's Edge experience preferred).
  • Microsoft Office skills.
  • Excellent communication (verbal and written) and organizational skills.
  • Professional demeanor with strong interpersonal skills.
  • Comfortable working with the general public, trustees, members, and donors on the phone, via email, and/or in person.

Physical Demands & Work Environment:
  • General office environment with occasional work throughout the Museum's facilities (galleries, conference rooms, and exhibit halls) and outdoors.
  • Frequent standing, walking, sitting, stooping, bending.
  • Significant telephone and computer work (repetitive movement - typing).
  • Ability to carry up to 10 lbs.
  • Requires flexible schedule, including some weekends, holidays, and evenings.
  • Ability to use: Personal computer and software (Microsoft Office and Outlook, etc.), two-way radio, standard office equipment; telephone, copier, printer, scanner, AV equipment, and various event equipment.

The incumbent must be able to perform each requirement of the position as outlined in the job description. Essential Requirements are representative and are essential for satisfactory job performance. The Work Environment characteristics are representative of those that may be encountered while on the job. The Museum will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position.Learn More

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