Product Support Engineer

2 months ago

Auburn Hills, United States Akkodis Full time

Akkodis is proud to partner with Europes Largest Automotive Manufacturer who is looking for a Product Support Engineer. This is a contractual opportunity open to candidates who are within a commutable distance to Auburn Hills, MI as this role requires associates to work onsite in a hybrid capacity.


Pay/Salary $35 - $39 Per hour (W2)


Product Support Engineer Responsibilities Include:

  • Monitor field warranty data, filter, organize, prioritize, and select technical topics for follow-up
  • Review top warranty, long term quality, early warning and tow-in concerns to identify problems, investigate customer complaints, workshop findings, repairs performed and research all other potential possibilities surrounding the problem
  • Report market/product concerns in technical detail with pre-analysis in the FAP process
  • Monitor the effectiveness of service solutions and factory corrective actions introduced into production and service repairs
  • Conduct follow-up on claimed parts analysis results so FAP documents are updated appropriately
  • Update PCC tracking lists timely and accurately
  • Develop technical and non-technical approach to address dealer issues
  • Provide technical support to other departments like technical field personnel, technical helpline, parts department, customer service, and Compliance/TREAD
  • Provide diagnosis and service solution information to the Technician Helpline and draft Technical Bulletins for the Field organization
  • Resolve unscheduled and unplanned technical issues
  • Help develop and provide feedback if needed for creation of Data Mining topic groupings
  • Begin using Data Mining tool when available and provide helpful feedback to improve accuracy of tool
  • Perform preliminary analysis on warranty returned parts with the Quality Analysis team; ships sample parts to the appropriate factories and/or suppliers
  • Ensure claimed parts pertaining to responsible PIDs are available
  • Maintain and update part submission lists on a regular basis
  • Check and inspect incoming parts from field claims
  • Scrap parts and delete from submission list when necessary


Qualifications:

  • 5 years automotive relevant experience
  • Bachelors degree preferred


If you are interested in this opportunity, then please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact Stephen Pemberton at Stephen.Pemberton@akkodis.com


Equal Opportunity Employer/Veterans/Disabled


We are open to working with professionals eligible to work in the US without sponsorship


Cannot work on C2C Basis


Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.


To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit


The Company will consider qualified applicants with arrest and conviction records

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