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Administrative Director, Executive Health Services
3 months ago
Administrative Director, Executive Health Services
Executive Health
Full Time
78259BR
Job Summary
Reporting to the Affiliate Network Chief Operating Officer and in conjunction with the Medical Director of the Executive Health Services, the Administrative Director is responsible for the administrative direction and oversight of the Executive Health Practice and delivery of care to patients. S/he provides expertise to the Concierge program within Executive Health Services. S/he works with the physicians and clinical staff to promote, develop, monitor, and maintain systems pertaining to all aspects of clinical care for the practice, ensuring alignment with UCSF Medical Center and Ambulatory Services policies and procedures. Administrative Director maintains operations and facilities in a state of continuous readiness for regulatory Inspections. The Administrative Director is also responsible for maintaining effective relationships with other practice staff departments and patients. The Administrative Director works closely with the Director of Concierge Services to ensure the delivery of seamless patient care and facilitation of concierge services. The Administrative Director serves as the clinical liaison for UCSF concierge patient referrals from UCOP, Chancellor, Deans, Department Chairs, Faculty, Senior Leadership, Governmental Relations, the Development office, and major donors/members of the UCSF Foundation. The Administrative Nurse Manager is also responsible for the budget of the Executive Health Practice.
The Administrative Director is also responsible for ensuring the exemplary delivery of high-level concierge care to a unique patient population. S/he is continuously evolving a top-tier, invitation-only, primary care practice as well as performing continuous competitive analysis of the Bay Area's concierge medicine market. S/he has deep knowledge of UCSF and UCSF Health, and the Bay Area and its residents, and serves as a subject matter expert to UCSF and UCSF Health Senior Leadership. In addition, S/he serves as a subject matter expert to patients and physicians regarding the availability and quality of clinical care services in the Bay Area. S/he has a deep knowledge of the social, business, political and philanthropic environment of the Bay Area, including strong local connections and working relationships in the community.
S/he maintains strong, supportive relationships with UCSF's highest profile supporters, including their health history, family history, social networks, businesses and affiliations. The Administrative Director continuously provides clinical expertise and support to the unique patients in the Executive Health Practice, as well as to their families, physicians and other close parties. The Administrative Director is responsible for maintaining effective relationships with UCSF and UCSF Health Senior Leadership, UCSF Development, UCSF Health practice directors and physician leaders. S/he serves as the clinical liaison for high-profile patient referrals from UCOP, UC Chancellors, Deans, Department Chairs, Faculty, Senior Leadership, Governmental Relations, the Development office. In addition, the Director provides clinical guidance and support to other areas of the Concierge Services Department including International Services to ensure the delivery of seamless patient care and facilitation of concierge services.
The Administrative Director is responsible for the budget, strategic planning, marketing and public relations of the Executive Health Practice and all aspects of directing the Practice, including determining who should be extended an invitation to join the practice or whether to place in another UCSF practice. The Administrative Director serves as the Liaison to the UCSF Development Office and helps shape strategies for cultivating donors. The Administrative Director 's work with UCSF Development contributes to high level annual donations to UCSF and UCSF Health, and donors who have contributed millions of dollars in donations to UCSF in the past 5-7 years.
As an experienced healthcare leader, s/he is able to orchestrate multidisciplinary care coordination for high profile patients, inclusive of organizing family care conferences, complex home care and outpatient therapies, specialty referrals and s/he visits patients in their home setting when beneficial and appropriate. This individual leads the clinical staff of the Executive Health Primary Care Practice to promote, develop, monitor and maintain systems pertaining to all aspects of clinical care for the Practice, ensuring alignment with UCSF Health and Ambulatory Services policies and procedures. The director ensures operations and facilities are maintained a state of continuous readiness for regulatory inspections.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit:
Department Description
Service is offered to UCSF donors, those with important relationships to UCSF, patients with complicated needs or a higher need for privacy or security, as well as to their families, friends and colleagues. The Executive Health Practice is a select primary care internal medicine invitation-only practice within Concierge Services. The most generous donors and those with special relationships with UCSF who are seeking primary care are invited to join the practice as a thank you for their support. Philanthropic support is received and helps supports the mission of UCSF and UCSF Health in part due to the high level of care delivered in the Executive Health Practice
Required Qualifications
- Bachelor's degree, and / or equivalent combination of experience / training
- Seven to ten years of work-related experience
- 5+ years of recent clinical experience as Registered Nurse working with adult patients
- 5+ years of recent clinical management experience
- 5+ years clinical experience in ambulatory setting
- Current licensure as a Registered Nurse as defined by the California Board of Registered Nursing
- Current American Heart Association CPR/BLS certification
- Strong understanding of key elements of concierge patient service delivery, including strategy, business planning, operations, workforce challenges, and financial conditions
- Advanced leadership skills, with the ability to create and maintain a climate of collaboration and trust
- Proficient in all software applications (Word, Excel, and PowerPoint, Access, APeX) and database applications
- Advanced skills in written, verbal, and interpersonal communications
- Excellent analytical and critical thinking ability to analyze complex problems and formulate solutions
- Ability to plan, direct and delegate work achieving quality, compliance, and performance goals
- Ability to prioritize multiple deadlines and dependent activities
Preferred Qualifications
- Master's degree / MSN
- DNP
- IV and phlebotomy certification and recent working knowledge
- Certification in relevant area preferred
- Knowledge and ability essential to the successful performance of the duties assigned to the position
- Second language skills
- Solid understanding of managed care
- Experience with Joint Commission surveys
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit:
For the University of California's Anti Discrimination Policy, please visit:
Organization
Health
Job Code and Payroll Title
006506 NURSE SVC MGR 2
Job Category
Executive, Nursing - Management/Administration, Other Nursing, Professional and Managerial, Supervisory / Management
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Mission Bay (SF)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday - Friday 8 a.m. - 5 p.m.
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