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Service Manager

2 months ago

Edison, United States Rogers Electric Full time

OUR COMPANY

With more than 1500 employees and 12 offices nationwide, Rogers is the largest self-performing electrical, data and lighting contractor in the United States. Rogers specializes in ground-up electrical construction, national rollouts and remodel programs, preventative maintenance and installation needs. With 40 years of experience, licenses in 48 states, and over 2000 facilities constructed, we are constantly growing and looking for candidates to join our team

OUR CULTURE

Rogers is powered by our people. We have had the power to get the job done for almost 40 years because of our team members. As a family-owned business, we understand the importance of treating our team as extended family. Our team members are not here merely to support the business efforts, but our goal is for our team to thrive as individuals. Learning is built into every role here at Rogers. You’ll get mentorship from our leadership team and in return the ability to take ownership and grow your own professional pursuits.

We are currently looking for a Service Manager to join our team

Why you should join us:

  • Positive, team-focused, and inviting work environment with opportunities for advancement
  • Health insurance – medical, dental, and vision
  • Additional benefits to include: life insurance, short-term and long-term disability, 401k with generous match, flexible spending account (FSA) and tax-free health savings account (HSA)
  • Paid-time off and paid holidays
  • Full gym with group fitness classes and personal trainers
  • Collaborative office environment equipped with walking treadmills, open work space and casual office dress code
  • $100 employee referral bonus
  • Rogers Café (fully stocked coffee, beverages, snacks, etc.)
  • Other exceptional perks

What you’ll be doing:

  • Maintain a high level of professionalism and patience with coworkers and customers
  • Delegate and supervise tasks assigned to various people and departments
  • Manage work order flow from dispatch to billing
  • Answer incoming calls regarding service questions, scheduling, and general customer concerns
  • Oversee the dispatching of technicians to maximize efficiency and reduce cancellations
  • Monitor performance of field technicians and advise them on proper customer service and quality workmanship
  • Assist in hiring, scheduling, counseling, training and disciplining of employees
  • Ability to communicate in a professional, courteous, and knowledgeable manner
  • Some After Hours oversight is required as support can be needed for company success

What we’re looking for:

  • 10+ years of field experience as a Journeyman Electrician, Foreman, or equivalent combination of education and experience
  • 2+ years of project management is a plus
  • Good written and verbal communication skills
  • Punctual and committed to regular attendance
  • Highly motivated, self-starter who is flexible and has a positive attitude
  • Must be IT competent, with knowledge in computer applications, Microsoft programs, and modern technology

Rogers is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.