Customer Service Manager

3 weeks ago

Jackson, United States Pelsis North America Full time

Background

Pelsis is the world’s leading manufacturer and provider of products and solutions to the global pest control industry. It develops leading brands for commercial and retail customers, delivering innovative pest control and garden care products to a global customer base.


Leading brands – Our reputation is built on leading brand heritage, developed with extensive knowledge of our customers and markets and supported by experts in each field. Many of our brands have a number one market position and are built on a reputation of high-quality products and support services, alongside innovative new products and services developed to meet ever-changing trends and needs. We continually work to develop our brands and products to support our distributors and customers across our territories.


Leading products – Customer insight is at the heart of our product innovation program, allowing us to develop world class products designed with sustainability, serviceability, design and quality in mind. Our close working relationships with customers is key to our product development ethos, giving us insight into their needs and those of end-users and consumers.


Job Summary

We are seeking a dynamic and results-driven Customer Service Manager to lead and optimize our Customer Service team in Jackson, GA. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, along with a keen ability to analyze customer trends and drive continuous improvement in the customer experience. This role is critical in ensuring seamless communication with customers, processing domestic and international orders, and collaborating closely with internal departments to meet and exceed customer expectations. The Customer Service Manager will also play a key role in developing strategies to improve customer satisfaction, team performance, and process efficiency.

Responsibilities

  • Lead and mentor the customer service team to achieve key performance metrics and enhance customer satisfaction.
  • Develop and implement customer service strategies to optimize order processing and complaint resolution.
  • Oversee and process domestic and international orders, ensuring accuracy and timely fulfillment.
  • Manage the approvals process for discounts, promotions, samples, and returns in collaboration with Sales and Finance teams.
  • Liaise with logistics and carriers to ensure accurate delivery information, such as Proof of Delivery (PODs) and Estimated Time of Arrival (ETAs).
  • Coordinate with cross-functional teams, including Sales, Operations, Shipping, and Finance departments, to provide comprehensive support and resolve customer issues.
  • Manage and issue credits, refunds, and returns as needed.
  • Continuously analyze customer feedback and data to identify areas for service improvement.
  • Ensure accurate, efficient processing of customer orders and provide timely communication regarding order status and inquiries.
  • Handle escalated customer complaints, providing timely resolutions and escalating to management when necessary.


Key Accountabilities

  • Ensuring customer issues are addressed efficiently and customer satisfaction is maintained.
  • Maintaining outstanding customer service standards, ensuring all customer interactions are handled professionally and courteously.
  • Developing a deep understanding of product ranges to offer product advice, guidance on selection, and technical support.
  • Training and developing the customer service team, ensuring they are equipped with product knowledge and service skills.
  • Monitoring team performance to ensure accurate order entry and professional handling of customer inquiries.
  • Ensuring timely responses to all customer queries and proactively addressing potential issues.


Candidate Requirements:

  • Leadership skills with proven ability to manage and motivate a team in a high-paced environment.
  • Proficiency in Microsoft Office applications (Word, Outlook), with experience in D365 & SAPB1 being highly desirable.
  • Attention to detail and the ability to manage multiple priorities while meeting deadlines.
  • A proactive approach to problem-solving, with a focus on continuous improvement and customer satisfaction.
  • Strong communication skills for effective interaction with both customers and internal teams.
  • Familiarity with carrier tracking systems via the internet is preferred.
  • Experience in customer service within a product-based industry is a plus.

  • Virtual/Work-at-Home - Customer Care Agent (Jackson, TN)

    4 months ago

    Jackson, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Jackson, TN)** **Department:** Ops-Hourly **Location:** Jackson, TN **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm (CST) 3 pm -...

  • Customer Service Manager

    1 week ago

    Jackson, Mississippi, United States Kohl's Full time

    Customer Service Supervisor Opportunity at Kohl'sWe're seeking a skilled Customer Service Supervisor to join our team at Kohl's. As a key member of our store leadership team, you'll play a vital role in ensuring exceptional customer experiences and driving sales growth.Key Responsibilities:Train and develop associates to deliver outstanding customer...

  • Part Time Store Assistant

    1 week ago

    Jackson, Mississippi, United States Gordon Food Service Full time

    Job Summary:Gordon Food Service is seeking a Part Time Store Assistant to join our team. As a Part Time Store Assistant, you will provide exceptional customer service, work in a fast-paced retail environment, and have opportunities for advancement.Responsibilities:Provide superior customer service to customersWork on your own or within a team to achieve...

  • Customer Service Lead

    4 days ago

    Jackson, Mississippi, United States Burlington Full time

    Customer Service Lead Role OverviewAs a Customer Service Lead at Burlington, you will be responsible for directing cashier coverage and customer flow at the front of lines to ensure efficient service. You will also assist the management team in communicating promotions and company updates to customers. Additionally, you will monitor and validate returns,...

  • Retail Customer Service Manager

    2 weeks ago

    Jackson, Mississippi, United States T.J. Maxx Full time

    Customer Service Supervisor Role at T.J. MaxxAs a Customer Service Supervisor at T.J. Maxx, you will be responsible for creating an exceptional customer experience. Your key responsibilities will include:Key Responsibilities:Oversee a team of customer service associates to ensure excellent customer service.Train and coach associates on personalized customer...

  • Retail Customer Service Manager

    2 weeks ago

    Jackson, Mississippi, United States PetSmart, Inc. Full time

    Customer Service Supervisor OpportunityAt PetSmart, Inc, we're committed to delivering exceptional customer experiences. As a Customer Service Supervisor, you'll play a vital role in ensuring our customers receive the best possible service, whether it's over the phone, in-store, or online.Key Responsibilities:Lead by example, demonstrating a customer-centric...

  • Retail Customer Service Manager

    4 weeks ago

    Jackson, Mississippi, United States PetSmart, Inc. Full time

    PetSmart, Inc. Retail Customer Service SupervisorAs a Retail Customer Service Supervisor at PetSmart, Inc., you will be responsible for delivering exceptional customer experiences across various channels, including telephone, in-person, and online interactions. Your key objectives will include:Key Responsibilities:Ensure customer satisfaction and outcomes...

  • Customer Service Director

    2 weeks ago

    Jackson, Georgia, United States Pelsis North America Full time

    Customer Service ManagerPelsis North America is a leading manufacturer and provider of products and solutions to the global pest control industry. Our company develops innovative pest control and garden care products to a global customer base.Job SummaryWe are seeking a dynamic and results-driven Customer Service Manager to lead and optimize our Customer...

  • Customer Service Representative

    2 weeks ago

    Jackson, Mississippi, United States Circle K Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team at Circle K. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of employees to achieve sales and customer satisfaction goals.Key...

  • Customer Service Representative

    6 months ago

    Jackson, United States Check 'n Go Full time

    Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs. Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unab Customer Service Representative, Customer Service, Representative, Transportation, Store Manager, Retail

  • Customer Service Associate

    1 month ago

    Jackson, Michigan, United States Dayton Freight Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Dayton Freight. As a key member of our Service Center, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist the Service Center Manager in coordinating daily operationsTake and deliver messages for...

  • Customer Service Liaison

    2 weeks ago

    Jackson, Michigan, United States Dayton Freight Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Dayton Freight. This role is responsible for providing exceptional customer service, handling a high volume of phone calls, and assisting with various tasks such as freight reports, driver collect reports, and billing.Key ResponsibilitiesAssist...

  • Customer Service Representative

    1 month ago

    Jackson, Mississippi, United States Openwork Full time

    Openwork/Rock Staffing is seeking a skilled Clerical/Customer Service professional to join their team in Jackson, GA. As a key member of the team, you will be responsible for providing exceptional customer service and ensuring timely and accurate order entry and management. Your expertise in ERP/MRP/WMS systems, particularly Microsoft Dynamics 365, will be...

  • Customer Services Rep

    5 months ago

    Jackson, United States West Tennessee Healthcare Full time

    Primary responsibilities consist of customer relation duties, i.e. receiving incoming calls and taking referrals; waiting on walk-in customers and delivery ticket data entry for all new referrals and customer orders for equipment and supplies; checki Customer Service, Medical Equipment, Service Manager, Data Entry, Retail, Healthcare, Customer

  • Customer Service Associate

    3 weeks ago

    Jackson, Michigan, United States Dayton Freight Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Dayton Freight. As a key member of our Service Center, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist the Service Center Manager in coordinating daily operations and...

  • Customer Service Representative

    1 month ago

    Jackson, United States Foothill Appliance Full time

    Job Summary FOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to...

  • Customer Service Representative

    1 month ago

    Jackson, United States Foothill Appliance Full time

    Job Summary FOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to...

  • Customer Service Representative

    4 days ago

    Jackson, Michigan, United States GPM Investments LLC Full time

    Job DescriptionAs a Customer Service Representative at GPM Investments LLC, you will be the face of our company, providing exceptional service to our customers and ensuring a positive shopping experience. Your role will involve managing the cash register, handling transactions, and maintaining a clean and welcoming store environment.Key...

  • Customer Service Representative

    1 week ago

    Jackson, Mississippi, United States Ewing Outdoor Supply Full time

    Customer Service RepresentativeEwing Outdoor Supply is seeking a highly skilled Customer Service Representative to join our team at our Jackson MS location.The ideal candidate will have excellent communication skills, be able to lift 50-70 pounds, and be comfortable working in a fast-paced environment.We offer a competitive market wage, great benefits, PTO,...

  • Customer Service Representative

    2 weeks ago

    Jackson, Mississippi, United States TCL Financial & Tax Services Full time

    Job Title: Customer Service RepresentativeThe Customer Service Representative is a vital member of our team, responsible for providing exceptional service to our clients. This role requires a high level of professionalism, courtesy, and attention to detail.Key Responsibilities:Providing excellent customer service through phone, email, and in-person...