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Service Desk Technician Tier 2

2 months ago

Oak Brook, United States Bowman Williams Full time

Looking to join a dynamic team at the forefront of technology solutions? We’re seeking a skilled and motivated Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. We’re at the forefront of delivering cutting-edge technology solutions to our valued clients. This is a hybrid WFH role allowing the Service Desk Technician Tier 2 (MSP) to be at home 2 days per week with the other 3 days in our Oak Brook, IL office.


As a Service Desk Technician Tier 2 (MSP), you’ll play a pivotal role in providing top-tier IT services and support to our diverse client base. You’ll be troubleshooting Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure.


Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements:

  • Previous MSP experience required
  • Tracking & documenting support activities, using ConnectWise ticketing system
  • Have good working knowledge of Windows operating systems (desktop and all server)
  • Have knowledge of desktop, laptop, and basic server hardware.
  • Assist or install and configure desktops, laptops, and basic networking hardware
  • Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol
  • Have moderate to advanced knowledge of Microsoft Office/Microsoft 365
  • Have a strong attention to detail and ability to communicate and document with clarity
  • Have excellent customer service skills


Service Desk Technician Tier 2 (MSP) Benefits:

  • Health, Dental, Vision, and Life Insurance
  • Hybrid WFH (2 days at home)
  • Short and Long-Term Disability
  • 15 Days PTO + Paid Holidays
  • 401(k) with company match
  • Certification Reimbursement
  • Internal Growth Opportunities
  • Weekly Lunch Provided