Manager, Global eCommerce Operations
3 weeks ago
Position: Manager, Global eCommerce Operations REQ#
Position Overview:
Entrust is seeking for a Manager, Global eCommerce Operations to be responsible for managing all aspects of our B2B & B2C E-commerce daily operations and the efficiency of our digital platforms. This individual will help define and execute eCommerce initiatives through partnering with business functions, external vendors and agencies. This individual will manage and lead a team of e-commerce analysts that manage daily store operations, ensures systems stability, scalability and flexibility. This leader will have responsibilities to drive more revenue based on best in class e-commerce practices. A great candidate would be excellent in preparing digital commerce strategy with hands-on ability to participate actively in its entire execution cycle. The role has a key ownership on ongoing e-commerce operations support in charge of introducing new self-service buying experience globally.
How you will make an impact:
- Work cross-functionally to develop and execute eCommerce roadmap and strategy against defined online sales targets
- Partner with UX to deliver tools that users love to use; capture business requirements and manage prioritization of all future enhancement requests
- Partner with analytics to establish new KPIs, metrics, and reporting to measure both operational efficiencies and improved customer outcomes
- Partner closely with product management to plan and implement self-service go-to-market strategies that orchestrates roll out based on geographies, customer segments, product lines and functionality
- Work closely with the development teams (e-commerce, ERP, billing systems,…) to acquire the necessary technical expertise required to plan, implement and support store operations.
- Own e-commerce journey, provide leadership to drive an immersive and frictionless “best in class” experience for customers
- Implement effective change management strategies and training plans to gain adoption from multiple business functions
- Maintain integrity of online product catalog, manage product types, categories, names, SKUs, attributes, pricing, photos, descriptions, inventory
- Timely manage e-commerce issues and escalations within the established SLAs
- Catalog and actively manage all processes required for the operation of the e-commerce
- Translate customer pain points and needs into site features, offerings, and solutions
- Lead special self-service projects & innovation (Ex. new system integrations, payments, etc)
- Drive conversion by demonstrating site optimization and SEO
- Direct and report on store analytics (transactions, performance, conversion’s rates,…)
- Collaborate with the QA team to ensure proper coverage of test plans
- Provide testing assistance to QA when needed
- Lead monthly e-commerce sprints, overseeing requirements gathering, features or bug fixes prioritizations and UAT execution
- Lead e-commerce customer engagement strategy
- Stakeholder management and collaboration
- Synthesize the top customer pain points to address and enhance customer experience
- Collaborate with go-to-market teams for content, positioning, advertising
Basic Qualifications:
- Bachelor’s degree in in relevant field, Master’s degree preferred
- 6+ years of e-commerce management and operations
- 4+ years of people management
- High energy, self-motivated, and driven, with a strong sense of ownership, getting the job done and passion for winning together
- An excellent communicator, able to conceive, initiate, and sell new ideas in a team environment
- Demonstrated experience establishing e-commerce strategy plans that lead to successful profitability
- Highly analytical with an “experience led” and growth mindset
- Must be able to lawfully work within the US and have unrestricted work authorization for US
Preferred Qualifications:
- Project Management Professional (PMP) and/or Agile Project Management certifications
- 2+ years of experience as an e-commerce business or system analyst
- 8+ years of eCommerce experience supporting both B2B and B2C
- Experience designing and supporting SaaS buying experiences
- Experience with personalized and localized buying experiences
- Previous experience implementing omni-channel, multi-store, multi-lingual, and multi-currency e-commerce implementations
- Previous experience with multiple business models based on self-service experiences
- Adobe Commerce (formerly Magento Commerce) certifications is a plus: System Administrator or Business Architect or Business Practitioner
About Entrust:
Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.
For more information, visit Follow us on, LinkedIn, Facebook, Instagram, and YouTube
Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.
NO AGENCIES, NO RELOCATION
-
Manager, Global eCommerce Operations
3 weeks ago
Minneapolis, United States Entrust Full timePosition: Manager, Global eCommerce Operations REQ# Position Overview: Entrust is seeking for a Manager, Global eCommerce Operations to be responsible for managing all aspects of our B2B & B2C E-commerce daily operations and the efficiency of our digital platforms. This individual will help define and execute eCommerce initiatives through partnering with...
-
Ecommerce Business Development Manager
5 days ago
Minneapolis, Minnesota, United States SC Johnson Full timeAbout the RoleThe Associate Manager, Ecommerce Operations will be responsible for driving the ecommerce business at SC Johnson, a leading global manufacturer of household and professional products. This role will focus on developing and executing strategies to accelerate ecommerce sales, improve customer experience, and drive business growth.Key...
-
eCommerce Director
2 weeks ago
Minneapolis, United States DUKE CANNON SUPPLY CO Full timeJob DescriptionJob DescriptionJob Description: e-Commerce DirectorCompany and Job OverviewDuke Cannon Supply Co. is growth-oriented CPG company that operates with an entrepreneurial mindset – and has become one of the fastest-growing brands in the men’s grooming category. Our mission is to better the day of hard-working men, and we fulfill this mission...
-
eCommerce Director
2 weeks ago
Minneapolis, United States DUKE CANNON SUPPLY CO Full timeJob DescriptionJob DescriptionJob Description: e-Commerce DirectorCompany and Job OverviewDuke Cannon Supply Co. is growth-oriented CPG company that operates with an entrepreneurial mindset – and has become one of the fastest-growing brands in the men’s grooming category. Our mission is to better the day of hard-working men, and we fulfill this mission...
-
Ecommerce Director
3 days ago
Minneapolis, Minnesota, United States DUKE CANNON SUPPLY CO Full timeJob DescriptionWe are seeking a highly skilled Ecommerce Director to join our team at Duke Cannon Supply Co. as we continue to grow and expand our online presence.Key Responsibilities:Ecommerce Strategy Development: Develop and implement a comprehensive ecommerce strategy to drive sales and profitability across various platforms.Platform Management: Oversee...
-
eCommerce System Analyst
3 weeks ago
Minneapolis, United States Entrust Full timePosition Overview: We are looking for an eCommerce System Analyst to support our global eCommerce expansion strategy. The role involves supporting everyday online store functions as well as spearheading a range of digital commerce initiatives. We are on the lookout for someone who excels in communication and possesses robust expertise in e-commerce...
-
eCommerce System Analyst
3 weeks ago
Minneapolis, United States Entrust Full timePosition Overview: We are looking for an eCommerce System Analyst to support our global eCommerce expansion strategy. The role involves supporting everyday online store functions as well as spearheading a range of digital commerce initiatives. We are on the lookout for someone who excels in communication and possesses robust expertise in e-commerce...
-
eCommerce System Analyst
3 weeks ago
Minneapolis, United States Entrust Full timePosition Overview: We are looking for an eCommerce System Analyst to support our global eCommerce expansion strategy. The role involves supporting everyday online store functions as well as spearheading a range of digital commerce initiatives. We are on the lookout for someone who excels in communication and possesses robust expertise in e-commerce...
-
Ecommerce Coordinator
2 months ago
Minneapolis, United States Awe Inspired Full timePosition SummaryWe are looking for a highly technical part-time (15-20 hours a week) Ecommerce Coordinator who can assist in the development and management of our Shopify+ site and the rest of our e-comm tech stack. The ideal candidate has high technical literacy and can work fluently across Shopify, Asana, GA4, Cin7 (IMS), Figma, and Google Drive. This...
-
Ecommerce Coordinator
1 month ago
Minneapolis, United States Awe Inspired Full timePosition SummaryWe are looking for a highly technical part-time (15-20 hours a week) Ecommerce Coordinator who can assist in the development and management of our Shopify+ site and the rest of our e-comm tech stack. The ideal candidate has high technical literacy and can work fluently across Shopify, Asana, GA4, Cin7 (IMS), Figma, and Google Drive. This...
-
Global Client Manager
13 hours ago
Minneapolis, Minnesota, United States GBS - Global Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Service Leader to join our team at GBS - Global. As a Client Service Leader, you will be responsible for delivering exceptional service to our clients by managing our client service teams.Key ResponsibilitiesManage client relationships and ensure delivery of exceptional service to...
-
Ecommerce Product Catalog Specialist
4 weeks ago
Minneapolis, United States Blu Dot Full timeJob DescriptionJob DescriptionTITLE: Ecommerce Product Catalog SpecialistREPORTS TO: Ecommerce Merchandising LeadABOUT US: Blu Dot is an innovative, modern furniture design company based in Minneapolis. The environment is dynamic and creative and the perfect fit for someone interested in making a meaningful contribution to a fast-growing, successful company....
-
Housekeeping Operations Manager
3 days ago
Minneapolis, Minnesota, United States ASM Global Full timeJob SummaryASM Global is seeking a highly skilled and experienced Housekeeping Lead to join our team at the Target Center in Minneapolis, MN. As a key member of our facilities team, you will be responsible for leading housekeeping crews and ensuring the cleanliness and safety of our venue.Key ResponsibilitiesLead housekeeping crews in maintaining a clean and...
-
eCommerce Channel Manager
3 months ago
Minneapolis, United States Infinite Commerce Full timeJob DescriptionJob DescriptionInfinite Commerce is a leading provider of consumer products for online marketplaces - including Amazon, Target, Walmart, Michaels, Kohl's, and others. Driven by a passion for excellence, a love for what we do, and a mission to "bring joy to families everywhere by developing quality products and brands," we offer a diverse...
-
Global HR Operations Specialist
3 days ago
Minneapolis, Minnesota, United States Anaplan Full timeAbout the RoleWe are seeking a highly skilled and experienced Global HR Operations Specialist to join our team at Anaplan. As a key member of our HR Operations team, you will play a critical role in supporting the delivery of our business strategy and driving business growth.Key ResponsibilitiesHR Operations: Provide daily support to HR Business Partners for...
-
Chief Operating Officer
3 weeks ago
Minneapolis, United States Advanced Operations Partners Full timeWe have a full-time COO opportunity for a global manufacturing PE-owned company. Background and requirements for the role include:Company Background$300 M+ global manufacturing of capital equipment; the company is a carve-out from a public companyThe company has nine global manufacturing locationsSells through distributors and some direct channelsKey...
-
Chief Operating Officer
3 weeks ago
Minneapolis, United States Advanced Operations Partners Full timeWe have a full-time COO opportunity for a global manufacturing PE-owned company. Background and requirements for the role include:Company Background$300 M+ global manufacturing of capital equipment; the company is a carve-out from a public companyThe company has nine global manufacturing locationsSells through distributors and some direct channelsKey...
-
Minneapolis, Minnesota, United States SkyHop Global Full timeAbout SkyHop GlobalWe are a dynamic and rapidly growing business that specializes in airline ground transportation. Our mission is to deliver exceptional experiences that create raving fans.Why Work with Us?We operate 24/7/365, providing critical services that require strong leadership and teamwork.We offer a supportive leadership team and abundant resources...
-
Supply Chain Manager
5 days ago
Minneapolis, Minnesota, United States Merchology Full timeMerchology's Expert in Global Merchandise ManagementMur-chol-uh-jee, the science of company merch, is a complex and fascinating field that requires a unique blend of creativity, business acumen, and logistical expertise. At Merchology, we are a leading eCommerce retailer in B2B sales of co-branded merchandise, including apparel, shipping, and corporate...
-
Global Account Manager
1 month ago
Minneapolis, Minnesota, United States Amazon Full timeAWS is seeking a sales professional to manage a global customer relationship with one of our large global manufacturing customers. You will define and execute a CXO relationship strategy within the account, including engaging with a dedicated account team, AWS senior leaders for executive sponsorship, coordinating executive business reviews, and maintaining...