Customer Service Representative

4 days ago


Knoxville, United States Real Floors Full time
Real Floors is now the largest multifamily flooring provider in the country

JOB TITLE: Customer Service Representative

JOB TYPE: Full Time

HOURS: Monday - Friday

LOCATION: Knoxville, TN (On-site)

COMPANY OVERVIEW:
Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.

About the Role:
Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you'll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.

What You'll Do:
  • Process and manage incoming customer orders via phone, email, and our online portal.
  • Provide clear and helpful solutions to customer inquiries and direct them as needed.
  • Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
  • Coordinate with internal departments to resolve any issues related to orders and installations.
  • Communicate with subcontracted installers via SMS regarding job site deliveries.

What We're Looking For:
  • Bilingual fluency in English/Spanish
  • 2+ years of customer service experience, preferably over the phone.
  • Strong computer skills, with the ability to learn new systems quickly.
  • Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
  • Professional communication skills, both verbal and written, with a focus on customer satisfaction.
  • Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.

AMAZING BENEFITS:
Paid Time Off (PTO)
Paid Holidays
FREE Life & Disability Insurance
Health Care Insurance - Company pays most of the cost
Dental & Vision Care Insurance options
Retirement 401(k) + GENEROUS company match
Annual Bonus Potential
Fitness Membership Reimbursement
Employee Referral Bonus Program
More


Real Floors: We Live "Got-Your-Back-Ability" Every Day

NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.Learn More

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