Customer Service Representative
4 days ago
JOB TITLE: Customer Service Representative
JOB TYPE: Full Time
HOURS: Monday - Friday
LOCATION: Knoxville, TN (On-site)
COMPANY OVERVIEW:
Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
About the Role:
Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you'll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.
What You'll Do:
- Process and manage incoming customer orders via phone, email, and our online portal.
- Provide clear and helpful solutions to customer inquiries and direct them as needed.
- Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
- Coordinate with internal departments to resolve any issues related to orders and installations.
- Communicate with subcontracted installers via SMS regarding job site deliveries.
What We're Looking For:
- Bilingual fluency in English/Spanish
- 2+ years of customer service experience, preferably over the phone.
- Strong computer skills, with the ability to learn new systems quickly.
- Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
- Professional communication skills, both verbal and written, with a focus on customer satisfaction.
- Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
AMAZING BENEFITS:
Paid Time Off (PTO)
Paid Holidays
FREE Life & Disability Insurance
Health Care Insurance - Company pays most of the cost
Dental & Vision Care Insurance options
Retirement 401(k) + GENEROUS company match
Annual Bonus Potential
Fitness Membership Reimbursement
Employee Referral Bonus Program
More
Real Floors: We Live "Got-Your-Back-Ability" Every Day
NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.Learn More
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