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Information Technology Support Engineer

3 months ago

Boston, United States Merge IT Full time

Our enterprise-level client is seeking to add four IT Support Engineers to work onsite in Boston, MA, while focusing on a long-term IT hardware refresh. Please see below for full details—


Job Notes:

-6+ month contract / long-term extension possible with good performance

-ASAP start date

-Onsite in Boston, MA

-Four total positions

-Drug & Background required.

-Pay Rate = $25-28 w2 per hour depending on experience


Job Description:

The new hires will be handling the IT hardware refresh process. They will work closely with the Client Deskside Team/PMO on the support process. When appropriate, they’ll escalate issues to PMO and Client Services Management on-site. In addition, they’ll work with end-users to ensure the transition of all software and customized settings are complete


Job Requirements:

--Strong customer service skills

--3+ years of IT industry experience

--Strong organizational and time management skills

--Specific knowledge of support practices on hardware desktop and laptop devices

--Excellent communication skills

--Ability to relate technical concepts to non-technical users

--Experience support remote users a plus

--Ability to follow technical process / documentation required

--Experience creating documentation for end-users preferred


Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).


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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.