Front Desk Associate
3 weeks ago
If you are a customer service enthusiast with Hilton OnQ experience, we want to hear from you Apply today to be part of a team that values hospitality, service excellence, and teamwork.
Duties/Responsibilities:
- Greet guests warmly and ensure a smooth check-in process.
- Verify guest information and process reservations accurately.
- Collect necessary payments and issue receipts during check-out.
- Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
- Handle room reservations, modifications, and cancellations effectively.
- Collaborate with housekeeping to manage room inventory and ensure timely availability.
- Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
- Assist guests with luggage, transportation arrangements, and other needs.
- Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
- Communicate effectively with other hotel departments to ensure smooth operations.
- Relay messages, package deliveries, and special requests to appropriate personnel.
- Collaborate with colleagues to ensure a seamless guest experience.
- Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
- Handle cash, credit card transactions, and other forms of payment accurately.
- Reconcile cash drawer at the beginning and end of each shift, following established procedures.
- Follow security protocols to ensure the safety of guests and hotel property.
- Monitor and control access to the hotel premises, adhering to security policies.
- Promote hotel services, amenities, and special offers to guests.
- Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.
Requirements
Required Skills/Abilities:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Problem-solving skills and the ability to handle challenging situations with composure.
- Customer-focused attitude and a commitment to providing exceptional service.
- Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
- Effective verbal communication skills to interact with guests and team members professionally.
- Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
- Reliable and punctual.
Education and Experience:
- Experience in hospitality/hotel environment, a plus.
- Previous experience in customer service or front desk operations is preferred.
- High School graduate or G.E.D. equivalent required.
- Read, write, and speak English fluently.
- Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
- The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
- Proficiency in using computer systems and software, including HIlton OnQ and Microsoft Office Suite.
Why Join Us?
- Competitive pay and benefits package.
- Opportunities for professional growth and career development.
- A positive and collaborative work environment.
- Employee discounts on hotel stays and services.
TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. In accordance with this, TBC Hotels was honored to receive consecutive Washington Post Top Workplace Awards in 2018, 2019 and 2020, and most recently in 2024
Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about their actions are critical to who TBC Hotels is and how we operate.
RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY
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