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Sr Dir, Infrastructure Operations

2 months ago

Newton, United States Atrius Health Full time

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.


SUMMARY

Under general direction, oversees and manages day-to-day operation of the Atrius Health Data Center, Server, Network Engineering, Telephone, Application Delivery, IT Asset Management, and Storage teams which operate on a 24x7x365 basis. Supervises IT infrastructure management team. Works with Optum colleagues on technology road map projects, matching Atrius needs with Optum recommended products and solutions. Oversees the ongoing management and operation of the backup infrastructure, enterprise monitoring, datacenter facilities, including both Datacenter facilities as well as smaller MDF/IDF campus rooms. Manages the sustained engineering and maintenance for server and network systems across all practices of Atrius Health including UNIX and Windows, Data securtity, SAN, WAN and LAN environments. Establishes short and long-range goals to ensure capacity meets future requirements, including the development of methodologies and strategies for systems analysis, installation and support. Has primary responsibility and oversight for supporting all technical infrastructure in a multi-vendor, multi-platform computer and network environment. Collaborates with Optum enterprise architects to develop and implement standards, policies, and procedures necessary to ensure the viability, security and integrity of the server and network infrastructure. Directs workflow, resolves technical problems and ensures general operations conform to established standards. Must be familiar with a diverse set of technologies including Ethernet and fiber networking, border security including VPN and Firewalls, Storage Area Networks, server hardware, Microsoft operating systems, UNIX operating systems, VMware and Citrix.


EDUCATION/LICENSES/CERTIFICATIONS

Bachelor’s degree (or equivalent education, training or experience) in computer science or related discipline. Advanced degree a plus.


EXPERIENCE

Seven to ten years management experience, including a record of successful delivery of IT solutions as an individual, Team Lead and or/ IT Manager required. Strong, hands-on operations background with a comprehensive understanding of all aspects of Datacenter, proactive monitoring and servers operations. Significant experience with mission critical systems in a 24X7X365 environment. Must possess sound judgment with the ability to work and make decisions in a fast-paced environment. Thorough knowledge of computer operations support including an understanding of electrical power, HVAC and fire suppression systems.


SKILLS

Ability to learn quickly, work autonomously, and address issues that arise, day-or-night.

Demonstrated self-starter, with the ability to set the direction when there is little or none. Experience solving complex and large-scale problems. Strong, project management skills, time management, and problem solving skills. Willingness to support delivering projects on time. Experience planning and breaking down a task into sub-tasks and estimating effort to perform the work. Familiar w/various requirements gathering techniques. Experience facilitating meetings w/multiple customers and technical staff, including building consensus and mediating compromises when necessary. Demonstrated strong logical and technical problem-solving skills. Demonstrated ability to learn and quickly comprehend new concepts. Demonstrated strong judgment and decision making ability. Ability to excel in idea generation, evaluation, and prioritization, customer and partner engagement, and cross-functional technical program management. Ability to work w/technical and non-technical resources to get things done. Excellent written and oral communication skills.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.


BENEFITS INCLUDE:

· Up to 8% company retirement contribution

· Generous Paid Time Off

· 10 paid holidays

· Paid professional development

· Generous health and welfare benefit package