Technical Support

4 weeks ago

Middleburg Heights, United States Quadax Full time
Company Description

With deep industry expertise and technology delivered through person-to-person contact, only Quadax gives RCS professionals the freedom to consistently add value to their company.

Job Description

The EDI Remit Tech provides second-level support for clients and call center personnel, resolving various issues dealing with remittance processing. This is a hybrid position requiring in-office time on W-TH at our office in Middleburg Heights, OH.

Responsibilities:
  • Research and resolve technical issues pertaining to remittance processes.
  • Monitor remittance transmissions between Quadax and payers.
  • Work with payers to obtain missing remits.
  • Setup and maintain remittance parameters, Xpeditor settings, 835 splits, posting files, and mapping NPI to the corresponding client code.
  • Assist with testing remittance enhancements and bug fixes for Xpeditor releases.
  • Configure and support custom remittance reports for clients.
  • Complete analysis and gather information for remittance enhancement requests.
  • Analyze and interpret ANSI 835 data
  • Other duties as assigned.
Qualifications
  • Associate's degree preferred
  • Knowledge of EDI a plus
  • Technical support background required
  • Problem solving skills
  • Strong computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast paced environment
  • Strong attention to detail - working with clients and internal departments
  • Ability to set priorities
  • Ability to maintain confidentiality


Additional Information

Requirements:
Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.

Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels.

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