Liability Claims Supervisor

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

The Supervisor, Liability Claims reports to the Vice President, Claims. This role will lead a team in daily claims operations. The Claims Liability Supervisor will provide support to our members, brokers, and counsel on claims management and works as a team collaboratively.

Principal Duties and Responsibilities:

• Effectively manage the full claims process across all Generali Global Assistance North American entities.
• Responsible for coordinating and supervising the day-to-day activities of employees.
• Coach, mentor and develop existing staff.
• Monitor, review and coordinate strategy for proactive investigation, case management and resolution.
• Identify and develop departmental talent to align with succession planning initiatives.
• Ensures that claims handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
• Maintain personal contact with assigned accounts, if any, and provide proactive claims advice to members/insureds as necessary.
• Establish and maintain partnerships cross-departmentally within the organization.
• Champion change management and offer support for implementations and processes.
• Review recorded client calls and documents to check for accuracy on behalf of the employee and validity on behalf of the client.
• Propel lean implementation and continuous improvement practices.
• Responsible for successful fulfillment of Service Level Agreement (SLA) requirements.
• Work with Commercial teams to ensure client satisfaction sustainability.
• Assist the VP of Claims in developing best practices and efficiencies in relation to claims process.
• Work alongside the VP of Claims in developing long term plans for claims organizations across all entities.
• Establish and monitor benchmarks and KPI’s for departmental performance.
• Manage assignment of resources to ensure client needs are being met.

Required / Desired Knowledge, Experiences and Skills:

• 10+ years of multi-line claims handling at an insurer or TPA.
• Familiarity with premises liability claims and injury evaluation.
• Prior experience handling moderate severity or complex bodily injury claims.
• The ideal candidate will have CPCU, AIC, SCLA or other industry related training or educational course. work, a FL claims adjuster license as well as other state adjusting licenses.
• Excellent verbal and written communication, investigation, organization, and analytical skills.
• An in-depth knowledge of commercial lines coverage and exposure as well as strong decision making, judgment and negotiating skills are needed.
• Ability to successfully manage multiple projects / tasks at once through concise prioritization and strategic, proactive approach.
• Ability to work strategically across multiple functions and locations.
• Knowledge of new technologies to support claims and operational function.
• Demonstrated ability in the use of metrics to drive and sustain continuous improvement, efficiency, and lean practices.
• Proficiency in working with files in litigation and effective communication skills are a must.

Education/Certifications Requirements:

• High School Diploma or Equivalent (GED) required.
• Bachelor’s degree or equivalent technical, professional education, or work experience.
• Must have FL State Adjuster’s License.
• Must secure and maintain a multi-state adjuster license.

Where you’ll be doing it.

This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

When you’ll be doing it.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.