Bilingual Customer Quality Specialist
4 weeks ago
Quality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key Responsibilities:The QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance with standardized process requirements. Requirements may include soft skills in phone calls, clear communication in emails, and an adherence to directive in case work. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program.Required Minimum Qualifications:Bachelor's Degree or equivalent OR 4 years of relevant experience in lieu of degree.Experience following defined processes.Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.Must have fluent written and verbal English and must be fluent verbal Spanish.Candidates that do not meet the required qualifications will not be considered.Preferred Qualifications:Experience with CMS's 1095-AAdvanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPointStrong verbal and written communication skillsFamiliarity with process improvement systems such as Lean Six Sigma, Agile, and others.Previous Federal Government experience.
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Bilingual Customer Quality Specialist
2 weeks ago
Carson City, United States Nevada Staffing Full timeQuality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions, and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key Responsibilities:The QA Specialist...
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Bilingual Customer Quality Specialist
2 weeks ago
Salt Lake City, United States Utah Staffing Full timeQuality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions, and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key responsibilities include reviewing cases,...
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Customer Support Specialist
4 weeks ago
Cathedral City, United States Comeback Investments Full timeWe are seeking a dynamic and sports-minded individual to join our team as a Customer Support Specialist. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Specialist will have a competitive spirit, excellent communication skills, and enjoy providing...
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Customer Support Specialist
4 weeks ago
Cathedral City, United States Comeback Investments Full timeWe are seeking a dynamic and sports-minded individual to join our team as a Customer Support Specialist. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Specialist will have a competitive spirit, excellent communication skills, and enjoy providing...
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Full-Time Bilingual Customer Service
1 week ago
West Valley City, United States Sherwin-Williams Full timeA leading paint and coatings company is seeking a full-time Customer Service Specialist in West Valley City, UT. This role focuses on ensuring customer satisfaction, supporting customers both in-store and via phone. Ideal candidates should be bilingual in English and Spanish, able to lift up to 50 lbs, and possess a high school diploma or GED....
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Bilingual Customer Care Specialist
2 weeks ago
Oklahoma City, United States Ctcautogroup Full timeA customer service company in Oklahoma City is looking for a Customer Service Representative to manage incoming calls and ensure customer satisfaction. The ideal candidate should possess a High School Diploma, be bilingual in Spanish, and have strong communication skills. Responsibilities include handling customer complaints and maintaining records. This is...
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Bilingual Customer Care Specialist
1 week ago
Oklahoma City, OK, United States Ctcautogroup Full timeA customer service company in Oklahoma City is looking for a Customer Service Representative to manage incoming calls and ensure customer satisfaction. The ideal candidate should possess a High School Diploma, be bilingual in Spanish, and have strong communication skills. Responsibilities include handling customer complaints and maintaining records. This is...
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Bilingual Customer Care Specialist
1 week ago
Oklahoma City, OK, United States Ctcautogroup Full timeA customer service company in Oklahoma City is looking for a Customer Service Representative to manage incoming calls and ensure customer satisfaction. The ideal candidate should possess a High School Diploma, be bilingual in Spanish, and have strong communication skills. Responsibilities include handling customer complaints and maintaining records. This is...
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Bilingual Customer Care Specialist
1 week ago
Oklahoma City, OK, United States Ctcautogroup Full timeA customer service company in Oklahoma City is looking for a Customer Service Representative to manage incoming calls and ensure customer satisfaction. The ideal candidate should possess a High School Diploma, be bilingual in Spanish, and have strong communication skills. Responsibilities include handling customer complaints and maintaining records. This is...
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Bilingual Customer Care Specialist
1 week ago
Oklahoma City, OK, United States Ctcautogroup Full timeA customer service company in Oklahoma City is looking for a Customer Service Representative to manage incoming calls and ensure customer satisfaction. The ideal candidate should possess a High School Diploma, be bilingual in Spanish, and have strong communication skills. Responsibilities include handling customer complaints and maintaining records. This is...
