Bilingual Customer Quality Specialist
2 weeks ago
Quality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions, and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key responsibilities include reviewing cases, emails, and recorded telephonic interactions to evaluate compliance with standardized process requirements. Requirements may include soft skills in phone calls, clear communication in emails, and adherence to directives in case work. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program.Required minimum qualifications include:Bachelor's Degree or equivalent OR 4 years of relevant experience in lieu of degree.Experience following defined processes.Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.Must have fluent written and verbal English and must be fluent verbal Spanish.Candidates that do not meet the required qualifications will not be considered.Preferred qualifications include:Experience with CMS's 1095-A.Advanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPoint.Strong verbal and written communication skills.Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others.Previous Federal Government experience.Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment. The physical requirements described above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
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Salt Lake City, United States Utah Staffing Full timePart-Time Bilingual Spanish Customer Experience Specialist Work from home. Utah residents only must live within an hour's drive to the Lehi or Spanish Fork offices. Schedule: Training 2 to 3 weeks 12:00 pm-5:00pm Mon-Fri after training 12:30 pm-5:30 pm Mon-Fri. Are you fluent in Spanish and English? Are you a people person with a passion for creating...
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Salt Lake City, UT, United States Utah Staffing Full timePart-Time Bilingual Spanish Customer Experience Specialist Work from home. Utah residents only must live within an hour's drive to the Lehi or Spanish Fork offices. Schedule: Training 2 to 3 weeks 12:00 pm-5:00pm Mon-Fri after training 12:30 pm-5:30 pm Mon-Fri. Are you fluent in Spanish and English? Are you a people person with a passion for creating...
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Salt Lake City, United States PrincePerelson & Associates Full timePart?Time Bilingual Spanish Customer Experience Specialist $16.00/hr. Work from Home Utah residents only. Must live within an hour's drive to the Lehi or Spanish Fork offices. Schedule: 12:30?pm 5:30?pm Mon?Fri. Training: 23 weeks, 12:00?pm 5:00?pm Mon?Fri. Are you fluent in Spanish and English? Are you a people person with a passion for creating exceptional...
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Bilingual Customer Service Specialist
3 weeks ago
Salt Lake City, United States Utah Staffing Full timeCustomer Service Specialist Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client...
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Bilingual Customer Service Specialist
2 weeks ago
Salt Lake City, United States Utah Staffing Full timeCustomer Service SpecialistCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client...
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Bilingual Customer Quality Specialist
4 weeks ago
Cathedral City, United States ASM Research Full timeQuality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key Responsibilities:The QA Specialist reviews...
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Bilingual Customer Quality Specialist
2 weeks ago
Carson City, United States Nevada Staffing Full timeQuality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions, and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key Responsibilities:The QA Specialist...
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Crystal Lake, United States Sherwin-Williams Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also Customer Service Specialist, Customer Service, Retail, Spanish, Bilingual, Specialist
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Call Center Specialist
2 weeks ago
Salt Lake City, United States Moses-weitzman Health System Full timeCall Center SpecialistThe Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the...
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Parts Specialist
23 hours ago
Lake Charles, United States O'Reilly Auto Parts Full timeThe Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.?Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNC Parts Specialist, Spanish, Bilingual, Specialist, Parts, Customer Service, Education
