Bilingual Customer Quality Specialist
2 weeks ago
Quality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions, and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key Responsibilities:The QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance with standardized process requirements.Requirements may include soft skills in phone calls, clear communication in emails, and an adherence to directive in case work.Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program.Required Minimum Qualifications:Bachelor's Degree or equivalent OR 4 years of relevant experience in lieu of degree.Experience following defined processes.Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.Must have fluent written and verbal English and must be fluent verbal Spanish.Candidates that do not meet the required qualifications will not be considered.Preferred Qualifications:Experience with CMS's 1095-AAdvanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPointStrong verbal and written communication skillsFamiliarity with process improvement systems such as Lean Six Sigma, Agile, and others.Previous Federal Government experience.Compensation Ranges:Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO Requirements:It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.Physical Requirements:The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.Disclaimer:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Bilingual Customer Quality Specialist
4 weeks ago
Cathedral City, United States ASM Research Full timeQuality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key Responsibilities:The QA Specialist reviews...
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Bilingual Customer Quality Specialist
2 weeks ago
Salt Lake City, United States Utah Staffing Full timeQuality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions, and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key responsibilities include reviewing cases,...
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Specialist, Quality Assurance
2 weeks ago
Carson City, United States Nevada Staffing Full timeQuality Assurance SpecialistQuality Assurance contributes to Cardinal Health by developing and implementing quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. This job family provides oversight of production/manufacturing activities, training to operational and quality control...
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(Korean Bilingual) Customs Brokerage Manager
2 days ago
Carson, United States Harmonious Hiring LLC Full timePosition OverviewWe are seeking an experienced Customs Brokerage Manager to lead the import compliance and customs clearance operations.This role oversees a team of entry writers and ensures smooth, compliant, and timely import processing while driving operational excellence.Requirements Key ResponsibilitiesLead and manage the customs brokerage team,...
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Senior Quality Specialist
7 days ago
Carson City, United States Nevada Staffing Full timeJob Opportunity At CVS HealthAt CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000...
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Full-Time Bilingual Customer Service
6 days ago
West Valley City, United States Sherwin-Williams Full timeA leading paint and coatings company is seeking a full-time Customer Service Specialist in West Valley City, UT. This role focuses on ensuring customer satisfaction, supporting customers both in-store and via phone. Ideal candidates should be bilingual in English and Spanish, able to lift up to 50 lbs, and possess a high school diploma or GED....
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Bilingual Customer Care Specialist
1 week ago
Oklahoma City, United States Ctcautogroup Full timeA customer service company in Oklahoma City is looking for a Customer Service Representative to manage incoming calls and ensure customer satisfaction. The ideal candidate should possess a High School Diploma, be bilingual in Spanish, and have strong communication skills. Responsibilities include handling customer complaints and maintaining records. This is...
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Bilingual Customer Care Specialist
7 days ago
Oklahoma City, OK, United States Ctcautogroup Full timeA customer service company in Oklahoma City is looking for a Customer Service Representative to manage incoming calls and ensure customer satisfaction. The ideal candidate should possess a High School Diploma, be bilingual in Spanish, and have strong communication skills. Responsibilities include handling customer complaints and maintaining records. This is...
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Bilingual Customer Care Specialist
7 days ago
Oklahoma City, OK, United States Ctcautogroup Full timeA customer service company in Oklahoma City is looking for a Customer Service Representative to manage incoming calls and ensure customer satisfaction. The ideal candidate should possess a High School Diploma, be bilingual in Spanish, and have strong communication skills. Responsibilities include handling customer complaints and maintaining records. This is...
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Bilingual Customer Care Specialist
7 days ago
Oklahoma City, OK, United States Ctcautogroup Full timeA customer service company in Oklahoma City is looking for a Customer Service Representative to manage incoming calls and ensure customer satisfaction. The ideal candidate should possess a High School Diploma, be bilingual in Spanish, and have strong communication skills. Responsibilities include handling customer complaints and maintaining records. This is...
