Level 2 Support Analyst

5 hours ago


Pittsburgh, United States eNGINE Full time

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.


eNGINE is seeking a Level 2 Support Analyst for a client of ours in the legal space. This individual will be the escalation point for our client's service desk. They will be responsible for root cause analysis, identifying trends and updating the knowledge base, troubleshooting and resolving technical issues, and more. 3-4 years of IT support experience is required. Candidates must have experience with ITSM and ticketing systems. Must be available to work a hybrid schedule. No C2C is available for this role.



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