Full time Customer Experience Manager
3 weeks ago
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
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Customer Experience Manager Full Time
3 weeks ago
Orion, MI, United States Michaels Full timeDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure...
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Full time Customer Experience Manager
3 weeks ago
Orion, MI, United States Michaels Full timeDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and...
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Physical Therapist Assistant-Full Time
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Orion Township, United States Concept Rehab Full timeVideo Player is loading.Current Time 0:00/Duration 0:00Loaded: 0%1x 3x 2x 1.5x 1.25x 1x, selected 0.75x Caption Settings, opens captions settings dialog Caption Off, selected This is a modal window. Beginning of dialog window. Escape will cancel and close the window. TextColorTransparencyBackgroundColorTransparencyWindowColorTransparencyFont...
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Customer Experience Specialist
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Lake Orion, Michigan, United States Michaels Full time**Build Lasting Relationships with Art Enthusiasts**As a key member of the Michaels team, you will play a vital role in creating a memorable framing solution for our customers' art. Your exceptional customer service skills will help them navigate our store and find the perfect piece to enhance their home or office.**Key Responsibilities:****Maintain a Safe...
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Physical Therapist Assistant-Full Time
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