Customer Technical Support
3 weeks ago
ABOUT ARTEMIS ABA Salesforce-based practice management and EMR software for ABA therapy providers. We help practices manage clinical workflows, scheduling, authorizations, billing, and RCM - all in one platform. ABOUT THE ROLE Lead technical support and implementations for our Salesforce-based ABA clinical & practice management platform. Be the technical bridge between our ABA therapy customers and engineering team. WHAT YOU'LL DO Technical Support Own Level 1-2 support: troubleshoot software issues, integrations, data sync, reporting Manage tickets via Zoho - hit SLAs, drive CSAT Build knowledge base, train customer success team Escalate bugs to engineering with clear documentation Implementation & Onboarding Lead new customer implementations (10-500+ user practices) Configure Salesforce: users, permissions, workflows, custom objects Train BCBAs, RBTs, billing staff on clinical + billing workflows Migrate data from competitor ABA platforms like Passage Health, Catalyst, Aloha ABA, Rethink, WebABA Build custom reports/dashboards Cross-Functional Impact Partner with Sales on technical demos Feed Product roadmap with customer insights Document patterns, improve processes YOU BRING Must-Haves: 5+ years healthcare software support OR implementation 1+ years ABA practice management software 2+ years hands-on ABA clinical, billing, or practice operations experience Salesforce administration skills (Admin cert preferred) SQL, APIs, healthcare integrations (clearinghouses, ERA/EDI) Deep ABA knowledge: session notes, treatment plans, billing (97151-97158), authorizations Customer-facing communication skills (translate tech → BCBAs/practice owners) Nice-to-Haves: RBT, BCaBA, or BCBA certification Salesforce certifications (Platform App Builder, Service Cloud) Experience competitor ABA platforms Former ABA Clinic Director, Billing Manager, or Operations role WHY ARTEMIS ABA? Mission-driven: Impact autism therapy practices nationwide High growth: $35M revenue, preparing for exit in 9-12 months Salesforce platform: Career growth in SF ecosystem Direct impact: Shape product roadmap, solve real customer problems COMPENSATION Attractive base + bonus Performance tied to CSAT, NPS, implementation success Full benefits: medical, dental, vision, 401k match PTO + holidays Onsite : Dallas office YOUR FIRST 90 DAYS Month 1: Shadow 3 implementations, resolve 50+ tickets, get Salesforce certified Month 2: Lead 2 implementations solo, achieve 4.5+ CSAT Month 3: Own escalations, reduce backlog 30%, identify top product gaps
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Customer Technical Support
3 days ago
Addison, Texas, United States CalpionPlutus Health Full time $75,000 - $115,000 per yearABOUT ARTEMIS ABASalesforce-based practice management and EMR software for ABA therapy providers. We help practices manage clinical workflows, scheduling, authorizations, billing, and RCM - all in one platform.ABOUT THE ROLELead technical support and implementations for our Salesforce-based ABA clinical & practice management platform. Be the technical bridge...
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Customer Technical Support
6 days ago
Addison, TX, United States CalpionPlutus Health Full timeABOUT ARTEMIS ABA Salesforce-based practice management and EMR software for ABA therapy providers. We help practices manage clinical workflows, scheduling, authorizations, billing, and RCM - all in one platform. ABOUT THE ROLE Lead technical support and implementations for our Salesforce-based ABA clinical & practice management platform. Be the technical...
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Customer Technical Support
1 week ago
Addison, TX, United States CalpionPlutus Health Full timeABOUT ARTEMIS ABA Salesforce-based practice management and EMR software for ABA therapy providers. We help practices manage clinical workflows, scheduling, authorizations, billing, and RCM - all in one platform. ABOUT THE ROLE Lead technical support and implementations for our Salesforce-based ABA clinical & practice management platform. Be the technical...
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Contact Center Technical Support Representative
2 weeks ago
Addison, United States MCI Full timeContact Center Technical Support Representative Dallas, TX Full-Time & Part-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry....
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Contact Center Technical Support Representative
4 weeks ago
Addison, United States Mass Markets Full timeContact Center Technical Support Representative Join to apply for the Contact Center Technical Support Representative role at MassMarkets 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering...
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Contact Center Technical Support Representative
2 weeks ago
Addison, United States Mass Markets Full timeContact Center Technical Support Representative Join to apply for the Contact Center Technical Support Representative role at MassMarkets 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering...
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Contact Center Technical Support Representative
2 weeks ago
Addison, United States Executive Placements, LLC. Full timeContact Center Technical Support Representative Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud...
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Call Center Technical Support Representative
1 week ago
Addison, United States Mass Markets Full timeCall Center Technical Support Representative Join to apply for the Call Center Technical Support Representative role at MassMarkets Location Dallas, TX Job Type Full-Time & Part-Time Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
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Call Center Technical Support Representative
2 weeks ago
Addison, United States Mass Markets Full timeCall Center Technical Support Representative Join to apply for the Call Center Technical Support Representative role at MassMarkets Location Dallas, TX Job Type Full-Time & Part-Time Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
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Addison, United States ValorVIP Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
