Contact Center Technical Support Representative
2 weeks ago
Contact Center Technical Support Representative Dallas, TX Full-Time & Part-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Respond to technical support calls, emails, or chats from customers. Troubleshoot hardware, software, and connectivity issues. Guide customers through step-by-step solutions and product configurations. Escalate unresolved issues to higher-level support or engineering teams. Document all interactions and solutions in the ticketing system. Maintain up-to-date knowledge of products, services, and system updates. Meet performance targets related to resolution time, customer satisfaction, and accuracy. Qualifications Must be 18 years and older High school Diploma/GED 1-2 years of technical support or IT helpdesk experience in a contact center. Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills. Fluent in English and Spanish Ability to explain technical concepts in simple terms. Diploma or degree in IT, Computer Science would be a plus Other Requirements Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Benefits and Compensation Paid Time Off: Earn PTO and paid holidays. Incentives & Rewards: Contests with cash bonuses and prizes. Health Benefits: Medical, dental, and vision coverage after eligibility periods (varies by location). Retirement Savings: Availability where applicable. Disability Insurance: Short-term disability coverage. Life Insurance: Available options. Career Growth: Internal promotions and advancement opportunities. Paid Training: Training while earning a paycheck. Work Environment: Team-oriented culture with a casual dress code. Work Environment and Legal This job operates in a professional office environment and requires sitting or standing for long periods while using a computer and telephone headset. Reasonable accommodations may be provided in accordance with applicable laws. MCI is an equal opportunity employer and does not discriminate on the basis of age, ancestry, color, gender identity, national origin, disability, or other protected characteristics. See company policy for full details. The employer reserves the right to revise this job description at any time. This description is not a contract for employment, and either party may terminate employment at any time for any reason. #J-18808-Ljbffr
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Contact Center Technical Support Representative
4 weeks ago
Addison, United States Mass Markets Full timeContact Center Technical Support Representative Join to apply for the Contact Center Technical Support Representative role at MassMarkets 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering...
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Contact Center Technical Support Representative
2 weeks ago
Addison, United States Mass Markets Full timeContact Center Technical Support Representative Join to apply for the Contact Center Technical Support Representative role at MassMarkets 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering...
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Contact Center Technical Support Representative
2 weeks ago
Addison, United States Executive Placements, LLC. Full timeContact Center Technical Support Representative Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud...
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Contact Center Technical Support Representative
3 weeks ago
Addison, United States MCI Careers Full timeLOCATION Dallas, TX JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud...
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Addison, United States ValorVIP Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Contact Center Technical Support Representative
2 weeks ago
Addison, United States Valor Intelligent Processing Full timePOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a tech-savvy and customer-oriented Technical...
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Contact Center Technical Support Representative
2 weeks ago
Addison, United States MCI, LC Full timePOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a tech-savvy and customer-oriented Technical...
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Contact Center Technical Support Representative
2 weeks ago
Addison, United States Valor Intelligent Processing, LLC Full timePOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a tech-savvy and customer-orientedTechnical...
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Addison, TX, United States ValorVIP Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Addison, TX, United States ValorVIP Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
