Customer Technical Support

1 week ago

Addison, TX, United States CalpionPlutus Health Full time

ABOUT ARTEMIS ABA

Salesforce-based practice management and EMR software for ABA therapy providers. We help practices manage clinical workflows, scheduling, authorizations, billing, and RCM - all in one platform.

ABOUT THE ROLE

Lead technical support and implementations for our Salesforce-based ABA clinical & practice management platform. Be the technical bridge between our ABA therapy customers and engineering team.

WHAT YOU'LL DO

Technical Support

  • Own Level 1-2 support: troubleshoot software issues, integrations, data sync, reporting
  • Manage tickets via Zoho - hit SLAs, drive CSAT
  • Build knowledge base, train customer success team
  • Escalate bugs to engineering with clear documentation
Implementation & Onboarding
  • Lead new customer implementations (10-500+ user practices)
  • Configure Salesforce: users, permissions, workflows, custom objects
  • Train BCBAs, RBTs, billing staff on clinical + billing workflows
  • Migrate data from competitor ABA platforms like Passage Health, Catalyst, Aloha ABA, Rethink, WebABA
  • Build custom reports/dashboards
Cross-Functional Impact
  • Partner with Sales on technical demos
  • Feed Product roadmap with customer insights
  • Document patterns, improve processes


YOU BRING

Must-Haves: 5+ years healthcare software support OR implementation 1+ years ABA practice management software 2+ years hands-on ABA clinical, billing, or practice operations experience Salesforce administration skills (Admin cert preferred) SQL, APIs, healthcare integrations (clearinghouses, ERA/EDI) Deep ABA knowledge: session notes, treatment plans, billing (97151-97158), authorizations Customer-facing communication skills (translate tech → BCBAs/practice owners)

Nice-to-Haves: RBT, BCaBA, or BCBA certification Salesforce certifications (Platform App Builder, Service Cloud) Experience competitor ABA platforms Former ABA Clinic Director, Billing Manager, or Operations role

WHY ARTEMIS ABA?

Mission-driven: Impact autism therapy practices nationwide

High growth: $35M revenue, preparing for exit in 9-12 months

Salesforce platform: Career growth in SF ecosystem

Direct impact: Shape product roadmap, solve real customer problems

COMPENSATION

Attractive base + bonus Performance tied to CSAT, NPS, implementation success Full benefits: medical, dental, vision, 401k match PTO + holidays

Onsite : Dallas office

YOUR FIRST 90 DAYS

Month 1: Shadow 3 implementations, resolve 50+ tickets, get Salesforce certified

Month 2: Lead 2 implementations solo, achieve 4.5+ CSAT

Month 3: Own escalations, reduce backlog 30%, identify top product gaps

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