Bilingual Customer Service Representative

4 days ago


Evanston, United States Insight Global Full time

About the Role: Insight Global’s client is a large service organization seeking a Bilingual French Customer Service Representative to join their dynamic team. This role is crucial in maintaining an accurate data management system and enhancing policies and procedures to ensure consistent, high-quality support operations. The ideal candidate will handle calls, coordinate tasks, log and track issues, delegate responsibilities, resolve inquiries, and participate in testing.

Key Responsibilities:

  • Handle 20-30 calls and 20-30 emails per day, providing exceptional customer service.
  • Navigate multiple database systems quickly to investigate and resolve inquiries.
  • Maintain accurate records and data management systems.
  • Improve and implement policies and procedures for better support operations.
  • Coordinate, log, track, and delegate tasks efficiently.
  • Resolve issues promptly and participate in testing processes.

Required Skills and Experience:

  • Fluent in French (writing, reading, speaking).
  • 2+ years of experience in Customer Service, Call Center, or Hospitality.
  • Proficient in using PC and Microsoft Suite.
  • Strong written and verbal communication skills with high attention to detail.
  • Professional demeanor with excellent time management and patience.



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