Customer Service Representative

3 weeks ago

Doylestown, United States BlackHawk Industrial Full time
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Personally exhibits, recruits and coaches associates consistent with Core Behaviors
  • Responsible for promoting culture of safety
  • Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
  • Analyze and assess customer needs completely and accurately with efficiency.
  • Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
  • Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
  • Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
  • Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
  • Develop a detailed working knowledge of Blackhawk policies, procedures and practices.
  • Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites and usage of those systems.
  • Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.
  • Perform other duties as assigned
  • Perform work in accordance to ISO processes and procedures

QUALIFICATIONS:
  • Excellent written and verbal communications skills utilizing phone, email and instant message.
  • Excellent critical thinking skills to analyze and solve problems.
  • Diligent and detail oriented.
  • Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
  • Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
  • Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
  • Experience in industrial field, B2B sales and/customer service.

SUPERVISORY RESPONSIBILITIES:

  • No direct supervisory responsibility.

EDUCATION and/or EXPERIENCE:
  • High school diploma or equivalent required.
  • Minimum 1 year previous experience in customer service or inside sales preferred.
  • Experience in cutting tools, abrasives and MRO areas preferred.
  • Experience with Microsoft office suite required.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • None required

WORK ENVIRONMENT:
  • Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
  • Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED:

  • Wrist rest for keyboard and mouse pad

BENEFITS:
• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D/
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
• Paid Time Off
• Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness challenge with a chance to will money or prizes
• Tuition Reimbursement - after 1 year of employment

*BlackHawk Industrial is an Equal Opportunity Employer

**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.Learn More

  • Customer Service Representative

    2 weeks ago

    Doylestown, United States Fred Beans Full time

    Are you enthusiastic about providing top-notch customer service? Fred Beans Automotive is immediately hiring an Customer Service Representative / Service Advisor in Doylestown, PA! NO EXPERIENCE NEEDED! Why Fred Beans At Fred Beans Automotive Group, Customer Service, Customer Service Representative, Service Advisor, Representative, Financial Planning,...

  • Customer Service Representative

    3 weeks ago

    Doylestown, United States The Faulkner Automotive Group Full time

    The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team at Faulkner Collision of Doylestown! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer...

  • Customer Service Representative

    2 weeks ago

    Doylestown, United States The Faulkner Automotive Group Full time

    The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team at Faulkner Collision of Doylestown! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer...

  • Customer Service Representative

    6 days ago

    Doylestown, United States Doylestown Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Doylestown Health. In this role, you will be responsible for scheduling patient appointments and pre-registering outpatients in a manner that ensures positive patient relations and prompt reimbursement for our services.Key...

  • Customer Service Representative

    4 weeks ago

    Doylestown, United States European Wax Center Full time

    Job DescriptionWe are seeking dynamic Beauty Advisor Sales Associates to join our team. As a representative of European Wax Center, you will be responsible for providing exceptional customer service and sales expertise in a fast-paced environment.Key responsibilities include:Providing personalized beauty consultations to clientsSelling waxing services and...

  • Customer Service Representative

    3 days ago

    Doylestown, United States DRIPBaR Bucks Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at DRIPBaR Bucks. In this role, you will be responsible for delivering exceptional customer service, managing client interactions, and executing outbound marketing and sales activities.The ideal candidate will have 2+ years of proven sales experience, outstanding...

  • Retail Customer Service Representative

    4 weeks ago

    Doylestown, United States Fred Beans Full time

    Fred Beans Automotive Group is seeking an experienced Retail Customer Service Representative to join our team in Doylestown, PA. As a key member of our sales team, you will be responsible for delivering outstanding customer experiences, driving sales growth, and supporting the overall success of our automotive store.About the RoleWe are looking for a highly...

  • Customer Service Representative

    7 days ago

    Doylestown, United States Fred Beans Full time

    DescriptionAre you enthusiastic about providing top-notch customer service? Fred Beans Automotive is immediately hiring an Customer Service Representative / Service Advisor in Doylestown, PA!NO EXPERIENCE NEEDED!Why Fred Beans At Fred Beans Automotive Group, we've been voted a "Best Place to Work" for six years running. As a family-owned business with over...

  • Customer Service Representative Specialist

    5 hours ago

    Doylestown, United States Fred Beans Full time

    As a Customer Service Representative at Fred Beans Automotive, you will be responsible for providing top-notch customer service to our valued clients. With competitive pay and unlimited earning potential, you will have the opportunity to grow your career with a trusted name in the automotive industry.We are committed to supporting our employees, promoting...

  • Customer Service Representative

    1 month ago

    Doylestown, United States Gap Inc. Full time

    At Gap Inc., we're looking for a talented Sales Floor Customer Service Representative to join our team. This role is perfect for someone who enjoys working in a fast-paced environment and providing exceptional customer service.About the RoleThis position involves interacting with customers, handling their queries and concerns, and ensuring they have an...

  • Automotive Service Representative

    3 days ago

    Doylestown, Pennsylvania, United States Mavis Tire Supply Full time

    About the RoleWe are seeking an experienced Automotive Service Representative to join our team at Mavis Tires & Brakes at Discount Prices in Harleysville, PA. As an Automotive Service Representative, you will be responsible for providing exceptional customer service, scheduling repairs, ordering parts, and ensuring timely completion of jobs while maintaining...

  • Service Advisor and Representative

    2 weeks ago

    Doylestown, United States The Faulkner Automotive Group Full time

    Customer Service Representative Job SummaryWe are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Faulkner Collision of Doylestown. In this role, you will be responsible for handling customer inquiries, setting appointments, and processing payments efficiently.Responsibilities:Handle...

  • Customer Service Representative

    2 weeks ago

    Doylestown, United States BlackHawk Industrial Full time

    WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers,...

  • Customer Service Representative

    7 months ago

    Doylestown, United States Penn Community Bank Full time

    Overview: To promote a positive image of the Bank through sale of appropriate products and services while performing transactions necessary to meet customer needs. Responsible for serving the banks customers from the teller line by processing a variety of transactions while following all operational guidelines. Responsibilities: Process customer...

  • Customer Service Advisor

    2 weeks ago

    Doylestown, United States Penn Community Bank Full time

    About Penn Community BankPenn Community Bank is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions. Our team of professionals is committed to helping our customers achieve their financial goals.Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative...

  • Customer Experience Representative

    19 hours ago

    Doylestown, United States Target Full time

    The Customer Experience Representative plays a critical role in ensuring that every guest has a positive experience when shopping at Target. As a key member of our team, you will be responsible for creating a welcoming atmosphere, engaging with guests, and providing personalized support to meet their needs.**Key Responsibilities:**Authentically greeting all...

  • Member Service Representative Specialist

    2 weeks ago

    Doylestown, United States TruMark Financial Full time

    Job Overview:We are seeking a highly skilled and motivated Member Service Representative to join our team at TruMark Financial Credit Union. As a key member of our branch operations, you will be responsible for delivering exceptional customer service and sales experience to our members. With your excellent communication skills and ability to work in a...

  • Financial Service Representative

    3 weeks ago

    Doylestown, United States Bank of America Full time

    Job Title: Financial Service Representative - Relationship Building ExpertWe are seeking a highly motivated and customer-focused Financial Service Representative to join our team at Bank of America. As a key member of our financial center, you will be responsible for building and maintaining strong relationships with clients, providing exceptional customer...

  • Customer Service Representative

    2 days ago

    Doylestown, United States PSI Personnel, LLC Full time

    Psi Personnel, LLC offers an exciting opportunity for administrative support professionals to join our team. As a key player in our organization, you will be responsible for providing exceptional support to our clients and candidates.ResponsibilitiesKey responsibilities include:Providing administrative support to our clients and candidatesManaging...

  • Member Service Representative

    1 month ago

    Doylestown, United States TruMark Financial Full time

    TRUMARK FINANCIAL CREDIT UNION JOB DESCRIPTION Job Title: Member Service Representative-Doylestown Branch Department: Branch Operations Reports To: Branch Manager FLSA Status: Non-Exempt Position Summary: Effectively educates and uncovers member needs while delivering extraordinary member service to both existing and potential members. This role is an...