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Project Manager

1 month ago


Quincy, United States US Tech Solutions Full time
  • Stay current on stakeholder needs and program vision.
  • Develop operations plans that include quarterly/annual goals, priorities for the program, and balance priorities with resource and financial constraints.
  • Assist the program by defining performance metrics and steps taken to meet defined benchmarks/SLAs.
  • Interface directly with business and engineering teams to understand and influence outcomes.
  • Responsible for iteratively enhancing monitoring and reporting on all program metrics.
  • Manage vendor(s) contracts and measure and report on their performance.
  • Collaborate with peer teams to provide and enhance services and help it evolve in line with agency and Commonwealth mandates.
  • Build and manage a small team of direct reports for needs that Vendor(s) and peers cannot meet effectively.
  • Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the program.

Education, Experience and Qualifications:

  • Bachelor’s Degree
  • 4+ years of experience managing IT operations serving content management/publishing systems.
  • ITIL Foundation certified strongly preferred.
  • Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
  • Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
  • Advanced program/process/project management skills and systems-thinking
  • Advanced relationship management, leadership skills, and organizational savvy
  • Advanced analytical skills, providing critical thinking, solving problems, with ability to measure, evaluate and act on financial and operational results.
  • Proven action-orientation, resilience and ability to respond to changing business objectives.
  • Proven ability to develop/implement business strategies across the enterprise, collaborating to implement initiatives in an integrated manner.
  • Proven ability to influence others, structuring and presenting documents to effectively communicate with and inspire trust of partners and leaders, driving alignment and decision making.
  • Experience leading people and effectively mentoring, coaching and developing others.
  • Advanced knowledge of Microsoft Office, knowledge of Teams, SharePoint, JIRA, and a CI/CD framework
  • Must have multiple years of working with Agile SDLC


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