Field Support Technician
2 weeks ago
Job Title : Field Support Tech
Location : Cleveland, OH 44113
Duration : 6+ months Contract
Job Description
Desktop support helping a wide range of end users
Responding to tickets
Providing Level 1 and potentially level 2 Support
Maintaining office technology
Front facing customer service
Very high focus on customer satisfaction
Experience with Remote software tools
Lifecycle management
Backend office MS Office Support
MS Intune
Active Directory
Led small projects (not a project manager)Software deployment
Remote management
Incident Request Management
Experience expectation:
5 years+ of enterprise experience (2nd level support), focus on customer service
H.S Diploma
Experience with Remote software tools, Lifecycle management
Level 1 & Level 2 software support
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management.
Pre- Screening Question
• What is the largest group of users you have supported in the last 6+ months? and How did you provide support? (On site, remote, field, etc)
• Are you willing to work in the office 100%
• Briefly describe your experience in helping wide range of end users and why you are ideal for this role.
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