Current jobs related to Customer Care Supervisor - Santa Ana - Vaco
-
Customer Care Supervisor
1 month ago
Santa Ana, United States Vaco Remote Work Freelance Full timeVaco is looking to hire a Customer Care Supervisor for our client in Santa Ana, CA!Primary ResponsibilitiesEnsure customer experience excellence is at or above our standards.Observe that processes are being followed and identify and suggest opportunities for improvement.Assist with Hiring new customer care reps, training, coaching, monitoring performance,...
-
Training Supervisor, Customer Service
2 months ago
Santa Ana, California, United States Yokohama Tire Full timeSummary:The Customer Service Training Supervisor is responsible for supervising operations within the department, including reconciling customer accounts and ensuring equal distribution of work volume among the staff, to provide all YTC customers with timely and courteous service. The Training Supervisor will be required to create and maintain a streamlined...
-
Customer Service Supervisor
4 weeks ago
Santa Ana, United States Grayson Living Full time $22 - $27Job DescriptionJob DescriptionAbout Grayson Living:Grayson Living is a premier luxury furniture showroom known for its exquisite furnishings and exceptional customer service. We pride ourselves on delivering a high-end customer experience and are looking for a seasoned Customer Experience Supervisor to lead our customer service team and elevate our service...
-
Client Care Operations Supervisor
2 weeks ago
Santa Ana, California, United States Vaco Full timePosition OverviewVaco is seeking a dedicated Customer Care Supervisor to join our team.Key ResponsibilitiesGuarantee that the customer experience meets or exceeds established standards.Monitor adherence to processes and identify areas for enhancement.Assist in recruiting new customer service representatives, providing training, coaching, and performance...
-
Patient Care Technician
4 weeks ago
Santa Ana, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a...
-
Patient Care Technician
3 days ago
Santa Ana, United States Fresenius Medical Care North America Full time**PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a...
-
Patient Care Technician
2 weeks ago
Santa Ana, United States Fresenius Medical Care North America Full time**PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a...
-
Customer Experience Manager
1 week ago
Santa Ana, California, United States Vaco Full timeJob SummaryVaco is seeking a highly skilled Customer Care Supervisor to oversee the day-to-day operations of our call center sales team. As a key member of our team, you will be responsible for ensuring customer experience excellence, observing and improving processes, and developing objectives for team members.Key ResponsibilitiesCustomer Experience...
-
Customer Care Representative
3 weeks ago
Santa Ana, United States Vaco Full timeVaco is seeking an experienced Customer Care Representative for a client located in Santa Ana, CA. The ideal candidate will have at least 2-3 years of experience in a customer service role, excellent communication and problem-solving skills, and the ability to provide outstanding customer service. This role involves resolving issues, building long-term...
-
Customer Care Representative
1 month ago
Santa Ana, United States Vaco Full timeVaco is seeking an experienced Customer Care Representative for a client located in Santa Ana, CA. The ideal candidate will have at least 2-3 years of experience in a customer service role, excellent communication and problem-solving skills, and the ability to provide outstanding customer service. This role involves resolving issues, building long-term...
-
House Supervisor
5 days ago
Santa Ana, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full timeJob SummaryKPC GLOBAL MEDICAL CENTERS INC. is seeking a highly skilled and experienced House Supervisor to join our team. As a key member of our healthcare operations team, the successful candidate will be responsible for ensuring the safe and efficient delivery of patient care.Key ResponsibilitiesSupervise and coordinate the operational activities of our...
-
Customer Support Team Leader
2 weeks ago
Santa Ana, California, United States Vaco Full timePosition OverviewVaco is seeking a dedicated Customer Care Supervisor to join our team.Key ResponsibilitiesGuarantee that the customer experience meets or exceeds established standards.Monitor adherence to processes and pinpoint areas for enhancement.Assist in the recruitment of new customer service representatives, as well as their training, coaching, and...
-
Maintenance Supervisor
1 week ago
Santa Ana, United States Satellite Management Co. Full time $30 - $35Job DescriptionJob DescriptionPosition: Maintenance SupervisorDepartment: OperationsReports to (Position): Director Of MaintenanceEmployment Classification: Non-ExemptGENERAL SUMMARY:The Maintenance Supervisor is responsible for supervising maintenance technicians, diagnosing maintenance issues, making repairs, and completing maintenance requests and unit...
-
Supervisor
3 months ago
Santa Ana, United States El Super Full timeSupervisor Santa Ana, CA JOB SUMMARY: Under direct supervision of the Department Manager the Skilled Team Member is responsible for maintaining outstanding customer service as per company standards, processing sales quickly, accurately and efficiently, performing cash register operations, sweeping , stocking, cleaning and safeguarding company...
-
Customer Service Associate
2 weeks ago
Santa Ana, California, United States Mother's Market Full timeCompensation: $16.00-$18.00 per hour Under the guidance of the Store Supervisor and Lead Cashier, the Cashier is responsible for a variety of essential tasks: KEY DUTIES & RESPONSIBILITIES Deliver outstanding customer serviceEfficiently operate a computerized register to process customer transactionsCarefully bag groceries, considering customer...
-
Customer Care Associate
2 weeks ago
Santa Ana, California, United States Culligangreatlakes Full timeCustomer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO001014Job OverviewCulligan Great Lakes is actively seeking a motivated Entry Level Customer Service Representative to enhance our office support team. This role offers an hourly wage between $17-$19 along with opportunities for bonuses. Ideal for individuals eager to...
-
Customer Care Associate
1 week ago
Santa Ana, California, United States Administrative Resource Options Full timeCustomer Service RepresentativeJob Category: Customer ServiceCompany: Administrative Resource OptionsOverviewThe Customer Service Representative at Administrative Resource Options delivers exceptional customer support within a professional, fast-paced, and dynamic corporate setting.Key ResponsibilitiesPrevious experience (6 months) in roles such as...
-
Retail Store Supervisor FT
3 months ago
Santa Ana, United States The Love Store Full timeJob DescriptionJob DescriptionStore SupervisorJob descriptionTo be successful as a supervisor, you should be able to motivate a team of sales associates to meet sales goals and ensure that all duties are performed accurately on your assigned shifts. Ultimately, a top supervisor should be able to ensure smooth and efficient workflows and a positive customer...
-
Distribution Supervisor
4 weeks ago
Santa Ana, United States Linde Gas & Equipment Full timeLinde Gas & Equipment, Inc. is seeking a Distribution Supervisor to join our team located in Santa Ana, CA. This position will be responsible for the coordinating and dispatching of daily routes for product delivery trucks.ResponsibilitiesProvides leadership and direction for day-to-day operations through a team of supervisors and direct employeesResponsible...
-
Distribution Supervisor
4 weeks ago
Santa Ana, United States Linde Gas & Equipment Full timeLinde Gas & Equipment, Inc. is seeking a Distribution Supervisor to join our team located in Santa Ana, CA. This position will be responsible for the coordinating and dispatching of daily routes for product delivery trucks.ResponsibilitiesProvides leadership and direction for day-to-day operations through a team of supervisors and direct employeesResponsible...
Customer Care Supervisor
1 month ago
Primary Responsibilities
- Ensure customer experience excellence is at or above our standards.
- Observe that processes are being followed and identify and suggest opportunities for improvement.
- Assist with Hiring new customer care reps, training, coaching, monitoring performance, and ensuring company guidelines are being met.
- Oversee the day-to-day operations of the call center sales team and develop objectives for their day-to-day activities.
- Oversee work schedules to ensure proper phone coverage. Manage callouts, teams' timekeeping, sick time, PTO, lunch, and breaks.
- Create standard operating procedures (SOPs), training materials, scripts, and email templates.
- Provide dynamic leadership, mentoring, and guidance to team members, helping them maximize every contact for the benefit of both the business and our customers.
- Approach challenges with a positive attitude and a proactive mindset.
- Handle escalated customer complaints and provide timely resolutions.
- Liaison between Customer Care and other departments, manage and deliver timely communication
- Call Center, customer service, or supervisory experience required - 5 yrs.
- Experience working with operational/transactional systems related to contact center operations (Telephony, ERP, CRM, Websites).
